Customer Ratings & Reviews

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

have not had to use it, but I am happy that if an accident occurs Geek Squad has you covered.

We encourage a warranty incase any accidents happen. You never know if you will need it and we are thankful we got this!

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

The in-store reps were amazing and very helpful, but my overall Geek Squad service experience was frustrating. My laptop repair took much longer than expected, and I ended up having to contact corporate to get clear answers and updates. I appreciate the kindness and professionalism of the store team, but the process itself definitely needs improvement.

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

The extended protection is well worth its weight. I highly recommend buying this extra insurance.

Nice Lenovo laptop with a touch screen and paid 2-year accidental Geek Squad Protection, my daughter is enjoying the features. And she said I should give the product 4 stars in the review. The free digital Trendmicro internet security that came with the laptop has not been installed up till now. I called Bestbuy and they referred me to the Trendmicro Geeksquad team and yet no solution from their instruction. They initially told me that they would prefer to come to my home to fix it, which would come with additional pay, so opted out. I want to say that this accompanied digital internet security is not free as Best Buy claimed if not let them install it for me rather than deceiving me.

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!

I felt comfortable knowing that if anything happened, I would be covered.

It's worth getting just in case if anything happens within a year. I just wish the prices weren't as high. I would've gotten more years.

Great customer care, Geek squad continue to inform and keep me updated about my service.

GeekSquad gives peace of mind. It’s been worth it so far.

I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to help me find what I needed. Great selection and smooth checkout process. Highly recommend!

Not sure it was fully explained to me. After using it once I was told you can only use it 2x during 3-year period. I thought it was for unrestricted use if there was issues. Make sure you read small print.

Awesome work helping with the setup of my laptop and showing me the ins and outs

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

The laptop was good quality but the young owner wasn’t very gentle but they replaced it within a very timely period.

I don't always purchase extended warranty programs or plans, but decided to purchase one with my Surface Pro 4. Over time the pro got a dead pixel so I returned it to get fixed or returned or whatever they saw fit. Turns out they were going to send it to Microsoft and Microsoft would send them a refurbished one and then they would call me and let me know to come pick it up. I explain to them that I work with this computer and I could not or would not be without a computer for some undetermined amount of time. They decided that fulfillment of the extended warranty plan would be a complete reimbursement of all monies paid to the Surface Pro 4 initially. Then I could choose to buy something else. I have to say that this Best Buy on University Drive in Huntsville Alabama truly excelled in customer service. They did not have what I wanted and I couldn't be without the computer so they refunded me the original purchase price minus the extended warranty of course and sent me on my way. You had best believe I spent my money at that store that day and while they did not have the Surface Pro 4 that I wanted nor one big enough for me, I upgraded to a Surface Book 2 15 inch.

it was worth it for sure, I would probably keep the protection on it