Customer Ratings & Reviews

Great product and Hopefully I never have to use it.

We had to use this within the first few weeks because the laptop cover, we bought along with it, damaged the screen! (The canvas straps got caught in the laptop when it was shut.) I definitely recommend buying Geek Squad Protection. We bought the 3 year plan, and with two kiddos, it sure brings peace of mind!

I recommend Geek Squad support to everyone! They always come through!

Allowed me to get replacement laptop when it died literally 1 month after manufacturer warranty expired.

I saved so much on the laptop because my salesman directed me to a lower-priced model with more features that I thought the additional warranty would be worthwhile. It will take a few years before I can review its usefulness.

C can’t go wrong with the geek squad insurance it pays off having it

I wish it had a touchscreen, but I didn't pay attention when I bought it, and unfortunately, the return period was too short. c

Always a good thing to buy! You never know when you’ll need to use it!

This is a great addition to have to protect your electronic what a deal

I love Best Buy Geek Squad! Other stores when you pay for their protection you have no idea what you are getting but with Best Buy Geek Squad you not only get protection for your device but you have access to a team of dedicated folks that care about your issue and want to help you with any questions you have with your device! Definitely a repeat customer and will continue to be!

Can't say that I've ever had a problem with the Geek Squad before. They're all pretty friendly and knowledgeable and, so long as one has an appointment, one will get waited on in a timely fashion.

love the 2 yr protection. Made it easy to take in computer for two specific issues and get them solved Previous computer crashed and was able to exchange its purchase price toward my current computer

I love these Geek Squad protection plans! While I have not needed it for my recent laptop purchase, I used it when I had to replace my 50-inch" plasma TV. No quibble return and I was able to replace my old TV with a newer and larger model. This is definitely a good plan for the more expensive purchases.

[Employee of bestbuy] Great to cover my tech and make sure i wont have to shell out lots of money onna repair

I feel I can rest easy cause pretty much anything that could go wrong is covered. I like that feeling. I have had to make use of it yet, but From everything i have read their service is great!

Whenever you buy a laptop, getting an extended warranty is a must. You're moving this expensive piece of equipment around and anything can happen. I've had to bring my laptop in twice, and twice Geek Squad had fixed my machine efficiently and effectively. Really glad I purchased it, will absolutely do it again.

The geek squad was very polite and professional and made it easy to follow instructions for what I needed. I was having a hard time downloading the antivirus and they gave me step by step how to do it.

Nice! Nice! Nice! Yes!yes!yes! The very best quality products ever.Our family love it.Terrific indeed! I reccomend this store(BEST BUY) NO.1.

Haven't needed to use it yet but I love having the service just in case.

i am excited to have been able to purchase the geek squad protection as i broke my last item and didnt see the need. I am happy that i was offered the opportunity and was told all the support that i can obtain with my purchase.