Customer Ratings & Reviews

Hopefully we don’t need to use it , but just in case I purchased it.

I always wondered about the Squad. This time, I was pressed for time and needed my new laptop set up fast. They did it overnight and it saved me hours of problems. Then when I had another glich, they fixed it right away. The added feature that they will service all my computers is a wonderful bonus. I am sold on them.

I haven't had to use this service for this device. I have however had to use them in the past & they are excellent. They are more than helpful, very polite, professional and get the job done. They have helped me several times with very different problems & are the best.

Bought for my Sister, as she got her 1st computer and as I do not want to be answering a gizzioln questions, or have to go over and fix things that she might screw up, this is peace and assurance in a program. Just wish there were more Geeks so they could handle issues quicker. The staff are great, professional, and always precise and accurate in there communication.

I love the protection this team provides for any item I buy. They definitely guarantee repair of the items from what I see and they make sure you leave happy.

bought for repairs have not needed yet hope i don't need it.

It is very important and also I definitely recommend each and everyone to have a protection plan

I purchased this for my daughters dell laptop. I feel it's crucial to have this on not only this new laptop but on all purchased electronics, furniture, vehicles, tools, etc. I couldn't let my daughters laptop fall victim to a virus or an accident or something and her loose everything for school!!!

Great little computer! It's actually faster thsn my HP. Pair it with a wireless keyboard & mouse & was GOOD TO GO! It's lightweight makes it easy to grab & go, I've even used while traveling in a car & was comfortable ising it! Great buy!

I thankfully haven't had to use the Geek Squad for my products as they have held up very well. However, I like the comfort of knowing I can bring my devices to the Geek squad.

I had to hv my computer looked at and they were prompt getting it back to me.

I’ve always found the Geek Squad to be knowledgeable and approachable.

I buy the insurance for any device I carry around a lot. I learnt my lesson once when I had liquid spill on my keyboard and the device died. Money down the drain. Best Buy's insurance is pretty good, they don't actually replace the item, but they give you the money back in a Best Buy credit and you can buy anything you want. Not perfect, but still better than a total loss!

Safe option if you are a clumsy person like me. I just got my computer and thankfully no accidents have happened. Though I know if something does I'll have this warranty to relay on just in case.

Bought Geek Squad protection for a new computer. Why wouldn’t I? Geek Squad stands behind their work and accepts that accidents (life) happen too, not just manufacturer issues after purchase. Have protected my Best Buy purchases for years with Geek Squad and don’t regret it.

It's a great help especially for someone like me who knows little about technology. A great help for when a laptop or other devices need a bit of technical help to work properly.

I love this protection plan it’s affordable and is great in case I break my laptop.

There is nothing better than price of mind. Just buy the protection. It's cheaper than any possible repair and covers accidental damage which is a must have for kids tech.

My daughter's laptop was accidentally damaged. Since Geek Squad could not repair it, they refunded the original purchase price. That, in turn, allowed me to purchase another laptop for my daughter.

It gives me comfort knowing that this protection is available.