Customer Ratings & Reviews

I bought this plan for my HP laptop. Just 3 months later my touch screen was damaged beyond repair. The Geek Squad protection plan provided me a gift card in the amount of the purchase price to buy a replacement laptop! Yes, I bought another Protection Plan for my new laptop.

I had to bring my computer in to get fixed and everyone was very nice and accommodating. There were some communication issues about my computer getting to the service center and it took than I was told. But everyone was super nice at the store. And I was able to get a new computer with no issues.

I havent had to use it on this laptop yet. But, i have used the warrant for a cracked screen on another laptop i purshased in September. It had a cracked screen i was very satisfied with the results.

RThe crew is very accommodating and friendly ready to assist you

So glad the associate talked me into buying this. My daughter step on my laptop by mistake and it was fixed completed with no problems and no extra cost. Truly a life save

The agents were able to help me replace a new pc with another. The first one I purchased had Windows S and I could not load apps. Once the exchange, they switched my Microsoft Home and Office over. I am not sure how, but all 3 uses were used up though. It took overnight to finish the job, but it was finished by noon the next day. The wait seems long sometimes.

Insurance can be costly especially in these trying times. My computer is working great, I like all of what geek squad offers. I just hope that it pays off in the future. Thank God I haven’t had to utilize this insurance so far.

Went middle of the road on this rating because I haven’t used geek squad and I’m sure by the time I have a problem my year will be up anyways.

Súper good device, used to play and do work on my College!!

Very good service! Had to have my screen replaced twice and got it back in less than a week both times. Very friendly and understanding!

Used geeksquad when my chromebook died. Great customer service and the in-app updates are very helpful. Was able to exchange my chromebook when my previous one was junked out.

It’s good to have , I always purchase insurance anytime I buy electronics from any place. But Best Buy geek squad is good until it’s not, meaning when you run into a issue that’s not covered

Just incase something happens. I got coverage to help me out

I had a 2year geeksquad protection to insure a tablet I purchased and when I had issues with the tablet after 1yr I took to best buy and they ended up replacing the tablet with the insurance but I figured I'd still have a year of insurance left on the initial 2yrs I purchased but I was wrong. I was told the original insurance was for the original tablet and expired with the replacement so I had to purchase another 1, 2, or 3yrs of geek squad protection if I wanted the replacement tablet insured. So in this case i recommend buying only 1yrs protection and upgrading for another year before each year expires.

Love these guys, always a breeze when needing something repaired or serviced. Thank you so much geeks!

As always I bought geek squad and I always will! Everytime I have an issue it's taken care of and ot's perfect as amom of 3 who has accidental damage sometimes.

Amazing customer service! Yonas , you are amazing . Keep doing what you do!

We always get the protection plan--helps out with things.

I'm glad I do have BestBuy's two-year protection plan. Anything can happen with laptops, TVs, cellphones, etc.

I haven’t had to use Greek squad on the new laptop but we did last year I believe it was last year on our washer. They was able to come out right away and was friendly a was able to fix our washer quickly and explained to us what was going on. I would recommend having geek as a warranty