Customer Ratings & Reviews

Initial purchase to ensure quality support and insurance for future support to the device. Currently, no major concerns.

great protection plan I just wish more was covered

I’ve never had to use geek squad but I’m glad I have it.

This is always a must. Nothing else to say.......

Good plan to have, well worth the money. I like it

Warrantys are important. Always get the warranty. They are important things to have.

Haven’t used it yet, but will soon. My computer is moving very slow.

this definitely comes in handy any issues arise and help is a connect away

Excellent product - awesome quality and value. Buy now!

the lab top protection is great to have just in case.

Love having my own Geeks to help when I have a laptop malfunction!

Great warranty...a must buy to go with your product

the agents are always able to provide the support i need

Get this is you want to be covered. I promise you won’t regret it.

Had to use this once already, Lenovo replaced the laptop display.

Always love buying something that you hope you never have to use!

My Geek squad is a great protection for my product.

I purchased this protection plan for an expansive laptop I purchased to do video and audio editing on for work. After one of the hinges on the laptop broke 9 months after buying it I brought it to my local store and they sent it away to be fixed telling me it would take 2-4 weeks to do so. It has now been over a month of me being hamstrung and less productive due to having to use me wife's inferior computer because they still haven't fixed my computer. I've called the national number 5 times in the last 2 weeks and every time the associate has no more information than I can get in the tracking repair link. Repeated notes they have put in for a tech to call me and explain what is going on with my laptop and what's taking so long have gone unanswered and it's impossible to call my local Geek Squad to see what they can do because every call goes to the national hotline. I've been buying my electronics including phones, TV's and computers from Best Buy for over 15 years but after the experience I've had with this, it may be time to move on to someone else!!

I signed up for the protection plan ($179) but shouldn’t have. When my covered laptop broke, I turned it into geek squad for repairs only for them to charge me an additional $49 to tell me they couldn’t fix it! They did give me a giftcard for the value of the laptop but between the planner and repair fee that cost me almost the same amount, so it was pretty much a wash. I am very disappointed and feel lied to about what the protection plan covers.

Well worth the money to get this for your electronics.