Customer Ratings & Reviews

i had a repair done on a laptop, and had to take it back a second time. this time they replaced the hard drive. maybe it will work this time.

The Geek Squad referred me to the wrong place for an exchange or refund on my computer. Only had it 3 days it was damanged. Purchased the damage protection coverage. I had to purchase another computer because I really needed it for work. The original computer no one will accept it or exchange it and why couldn't I get a refund if I had a warranty and had to purchase another 1 because the store wouldn't exchange it

The protection plan gives me peace of mind while using and maintaining my new computer, but a bit pricey.

the agent completed the job with some directions ...

Love geek squad use them all the time for computers and TVs and electronic device that I can’t work or that don’t work.

I thought the price was a little steep. I'm hoping I won't need it the protection plan though.

This is only for if you break something I guess, not if you have questions or need tech support.

Plan is useful only if you have any repairs. I had a bad experience with the Geek squad technical team for one of my repairs.

So far I have received no assistance from Geek Squad. I can't get anyone to respond to my requests for help.

Had trouble with the TV going black screen. The big help was call the manufacturer- disappointing

My credit card was just charged for $69.99 for this warranty. I did not give permission to renew or charge my credit card. This is not the first time I've gotten charges from the Geek Squad. I now have to dispute this charge with my credit card company.

Laptop was less than a year old and was sent in for corner crack in screen. Was told not able to repair. Was given an instore credit for 2/3 of what the product cost and nothing was ever mentioned about the extended warranty purchased.

A bit pricey, but so was the laptop. Hard to invest this much without some long term protection.

Sometimes pleasant to work with and always hard to schedule an appointment. Quality of service is meh

The workers did not explain this well and when I've contact them before they were not helpful at all.

Always a good thing to have especially with kids, mishaps happen to all of us.

Good purchase. Have kids that mess up and break things alot . So it was a good buy for me.

I hope I get my money’s worth. I don’t expect a product to go wrong this quickly.

Don't buy it is not worth it id case you wont let your tablet fall

Sometimes it takes awhile to hear from them, but when they can fix my computer it is great!