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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11994 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 11,994 reviews
  • Rated 5 out of 5 stars

    Greek squad was very helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help me get a replacement for the computer I bought no cost because I had the plan backing me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my Lenovo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have repaired my laptop in the past with zero problems wonderful service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad can't live withoutthem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents have all been patient with us. They explain things so we can understand considering we are not tech savvy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed my old units and installed the new with professional excellence. They were incredible and couldn’t have done a better job. These folks represent Best Buy in a great way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to use for school and other daily products

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love their service and the range of what they cover is amazing. I recommend anyone getting their warranty to protect their products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection is Nice and Very Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use the Geek Squad services yet, however, from experiences of my other family members using them, they are very nice and can solve a variety of issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to use this service immediately after purchase. They were helpful and hot my laptop back to me quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully I haven't had to use this coverage, but I feel very secure in having it. I'm thankful Best Buy offers this level of security with their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Money for the Geek Squad Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like having the Geek Squad Service as a back up in case of issues . They have always been really nice, knowledgeable & fix the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    https://www.bestbuy.com/site/3-year-accidental-gee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad I purchased the 3 years of additional protection for my laptop because it gives me peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the warranty always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have warranty You think you might not need it but trust me you do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this geek squad protection I absolutely love that I can always lean on good service and great recommendations. Theres no complaints on my part because I know geek squad has my back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    any priced priced item I buy from Best Buy now I always get the extended warranty because they'll replace it for free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful for extra protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so thankful for the extra fl protection for my new computer that is being used for nursing school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad provides one of the best in class customer service, they are very quick and resolve your problem quick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my new computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my new computer to run smoothly and they help me when I am in trouble with computer. Thanks to Serina, Danny and Jerry( especially Jerry's great patience).

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good protection

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I always rely on the protection plan to be included

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great! The only issue is the keyboard has to keep being configured to light up. It stops after a while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They help with any issues you have. Even if they cant help they can direct you to help

    I would recommend this to a friend