Customer Ratings & Reviews

Agent looked at my dieing laptop and made great recommendations

When my laptop had some issues, I could just return it get a better one with paying the difference. The first branch I visit did not honor this warranty, so I had to visit another one. It’s worth it but there could be some branches which try not to honor this.

I feel better knowing I have the Geek Squad there for protection.

The geek squad protection plan is a good purchase to cover and problem which could occur. Without it, the cost of repair or replacement could cost more than the protection plan.

Good nice customer service very friendly and attentive

Best buy is the best pact to shop. Helpful people, and a geek squad to help if you have issues with you purchase in setting things up. They will walk you right through the steps

I had to bring my daughter's laptop in to get checked out because it kept shutting off on her. The guys at my store checked it out found out that it needed to be sent out to have the battery fixed. It was still under warranty and it saved me quite a bit of money.. well worth the extra warranty.

Transferring all my data and getting my new laptop fully functioning within just a day was fantastic! They did a thorough job and quick help when we had to make one adjustment. love the Geek Squad!

Worth the extra price for a peace of mind, considering the purchase was for a middle school aged boy.

Protection plans as usually a good thing to get in addition to manufacturing warranties. Always check what coverage you have included.

So far the money I have spent has saved me a bunch of money. The only negative is during the pandemic getting service with out waiting a lot of time has been difficult. Also it is very difficult to schedule any time without waiting 1 week or longer. If you need help now it is almost unheard of. So this has been a problem.

You can never go wrong with Geek Squad coverage! Gives you piece of mind knowing your investment is covered.

Glad I purchased this when I bought my laptop for work. Now if something happens and I need help, I can just use my protection!

Best warranty to purchase, most stuff i do add the warranty

It's great to know that I have Geek Squad protection, they are reliable and excellent at what they do. Was definitely worth getting this 2 year warranty because I know they have my back for any product I purchase with warranty.

There are certain things I buy the geek squad protection on - and it's usually on the expensive ones. Worth it to me for being a klutz and with small children who can damage anything at the blink of an eye.

Took my brand new laptop up here for the first time and got my computer optimized and more storage added onto it. The men there were very helpful and informative on some things I did not know after purchasing a gaming computer. Definitely recommend.

[Employee of bestbuy] Great service! I like how easy it was and love how theyre so reliable. Worth it

My laptop fell off a table which broke the screen. I took it into the Geek Squad. They sent it out for repair . I got it back in 3 days! Fast turnaround

I had trouble setting up my new printer - software and printer. Maria Lourdes at the Geek Squad was very patient and thorough