Customer Ratings & Reviews

They saved me money with all my electronics and computers. I have sent most of them to get checked or fixed.

I decided to spend a little more this time and I am glad I did! You can tell this laptop is just made better, my last few were more flimsey and just more creekey with noises when opening and closing the lid, etc. This one is solid and feels well made. I also love the specs! I can play any of my games at best settings and it handles with ease!

I thank God that the GeekSquad is there to help me with technical issues. I'm glad we made the investment to protect our computer.

easy to get in contact and get devices repaired. I have had zero issues

I don't always purchase extended warranty programs or plans, but decided to purchase one with my Surface Pro 4. Over time the pro got a dead pixel so I returned it to get fixed or returned or whatever they saw fit. Turns out they were going to send it to Microsoft and Microsoft would send them a refurbished one and then they would call me and let me know to come pick it up. I explain to them that I work with this computer and I could not or would not be without a computer for some undetermined amount of time. They decided that fulfillment of the extended warranty plan would be a complete reimbursement of all monies paid to the Surface Pro 4 initially. Then I could choose to buy something else. I have to say that this Best Buy on University Drive in Huntsville Alabama truly excelled in customer service. They did not have what I wanted and I couldn't be without the computer so they refunded me the original purchase price minus the extended warranty of course and sent me on my way. You had best believe I spent my money at that store that day and while they did not have the Surface Pro 4 that I wanted nor one big enough for me, I upgraded to a Surface Book 2 15 inch.

So far so good.have had problems with my kid breaking screens but never a problem with geek squad repairs or service. They’ve always gone an extra step to make sure they’re accommodating my misfortunes understandably.

Was only able to use it once..but was fast and was able to get laptop fixed..

Very glad that we got this with our purchase. It definitely came in handy when we needed it about three months after purchasing it and they were very efficient and helpful.

Decent price knowing that I will be using this laptop everyday. Definitely read what it covers though.

Geek Squad is a great investment. I haven't needed to use them often, but the two times I did were good experiences.

Anything good all fungsional working im happy with this product

Very good price to get what we needed. At our age, by the time this expires, Im not sure we will even be using a computer.

Great service, I recommend this protection to anyone.

Havent used it for this purchase but have for others. Money well spent

Good communication from the team, able to schedule appointment with no problems

This was for my 9 year old and she loves it and uses it daily

Let's see how it goes. I have zero display, so could not complete required tasks for this visit. Will they just wipe my system without a care in the world, or will they take care like this was their grannies and make sure nothing is lost.

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

If any damages come along the way, I have three years on this protection plan to get my laptop fixed or replaced. I take my laptop on the go most of the time so this plan was worth it for me!

Great laptop when on sale, couldn't see spending full price but it plays any game I've thrown at it on high settings or better