Customer Ratings & Reviews

Can't beat the insurance for a product. I always buy the insurance from bestbuy. The are no questions asked when I need to return/replace or fix a product

If you need them you found them. Quick answer and right away refund or repair

I really like my laptop. works well for the price I paid

I purchased for a laptop I ended up returning. Wished I purchased it on my other laptop that I dropped, that is less than 6 months old (bye bye $1k). Never used the service but Peace of mind does have a price apparently.

They didn’t want to replace the screen because of it being an older version. I had so many things on there and I’m not even sure anything was backed up. :(

I have never had to use the Geek Squad for any of my purchases from Best Buy but I feel better safe than sorry, if something does happen to go wrong I know I have the best in the business to help with any issues if need be.

Without geeksquad protection i would not have a laptop right now. I owe it to geeksquad for repairing my laptop after it got damaged.

Great! And essential. Recomend addind in any purchase.

Love I take my item to geek squad and they can help me trouble shoot the problem.

I have had a contract with the Geek squad for several years and it was a good way to take care of an old computer, so I have kept the plan with my new one.

Great service! Quick expertise. Never had any issues.

Glad i got this. Hopefully I wont need it but im glad i habe it

Will cover most of accidents and they will take care of you and your device if needed! I always get this for all my purchases and it is worth it every single time

They help me out with my computer, did not work, when I first bought it, I appreciate the help.

I cracked the screen on my laptop and took it to The Geek Squad the following day. They shipped it off to Kentucky and it was fixed. The whole process took about 10 days. If you can deal with the wait, it’sa good piece of insurance to have if you do not want to do the repair yourself.

Never had a bad experience with Geek Squad, always able and ready to fix any tech problem that Murphy's law creates

It is a good investment. Specially if you live in a fast pace, where accidents can happen at any moment. I would buy it again.

The agents were helpful on the phone, and when I came into the store with an issue they addressed me promptly and is thoroughly as I can imagine anybody could or would. They were knowledgeable friendly and very accommodating.

Waited for 40 mins to be assisted but they just ask for it to be returned

After about 6 months I experienced issues with my lap top pc so I brought it in to the Geek Squad. They were able to repair the system free of charge. The repair time was not bad at all.