Customer Ratings & Reviews

Geek Squad service has been great, always polite and professional.

Great insurance I love it, I've used it, and it helps out

Havent needed to use it yet. I do see them traveling alot.

Great service. Hopelly i wont needed. Thank you Best buy.

Great to have the Geek extra. They are a great help and if any problems they are there to help

I liked using this for my TV installation. I got a great discount and it essentially paid for itself.

The Geek Squad service is the best thing you can do for your electronics.

Very good options for the articles for take security for the use

Very good options for the articles for take security for the use

this is a good product so that when you need help, its there

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

So comforting to know that as accident prone as I am this will cover the cost of the repair.

nice to know that the geek squad has my back. discount on 3 years.

The agents simplify and explain for your inclusion

Outstanding service and protection! Couldn’t ask for more!

Product was installed quickly onto my laptop and will be used when needed

Lots of perks with the geek squad. I'm glad i have it.

I had to purchase , it pays to have just in case you need help

Geek Squad is great. Always take care of my problems

Staff was very helpful in explaining this to me. Great job everyone!