Customer Ratings & Reviews

Over all their work that they did to the laptop was fairly decent but some of the things that I asked them to look over and help with didn’t get done and I had to contact tech help on my own to figure some of the things out also the timely fashion of things getting done

Bought an expensive computer that started having audio hardware issues within a month if it ending. Geek squad sent it off and repaired it for freeeeeeeee.

Bestbuy has the best customer service in the industry when it comes to replacement. Everything I buy, except movies, I get the extended plan. I've had to use it a few times with no Questions asked. MONEY WELL SPENT.

Such a great service. Screen had cracked. Was repaired within two days for no cost. Well worth the purchase of the plan for the value provided.

They help with any issues you have. Even if they cant help they can direct you to help

I received excellent assistance from the squad. They were very helpful in getting the protection set up. I was impressed with the patience of the squad member. I am not the most computer savvy person.

Glad to have gotten free coverage for my computer with it's purchase included in Best Buy Plus when buying my computer

Haven't really had to use it yet but I have it just in case

I like the service that I paid for. I am able to address my problem and know that I will be able to get the problem solved in the future, is wonderful.

Great service. Everytime i have an issue with anything regarding my purchases, the support is always around to help. Whether its in store or not

Great option for major purchases! I no longer worry that my accident prone husband will spill blueberry smoothie on this one... at least for 2 years it will be replaced without large amounts of money out of pocket. Get the warranty or you will regret it!

I have no response because I have not used it. I bought this just in case something went wrong and it has not so that is as much as I feel good saying

When you buy insurance you expect this to respond, because here if there are answers as we imagine, I recommend it widely, we should not take it as an expense but an investment. If something happens to your good they are to support you, without hesitation

I’ve used the protection plan in the recent past. There were no issues getting the computer looked at and fixed. Everything was smooth. I’ll always get this protection on a computer purchase.

Its peace of mind giving the lenovo chromebook to my grandson and having the protection of the geek squad!

Always necessary to buy the protection plan when buying electronics from best buy. BestBuy has one of the best protection plans out there!

Help me get a replacement for the computer I bought no cost because I had the plan backing me

Haven't needed on this particular item, but we pretty much get it with all of our purchases. Always excellent service

I purchased this for my new laptop and let's hope I do not need to use it. Simple to sign up for and after reading how to file a claim that also seems pretty easy.

Brought sons laptop in and no issues getting the appointment or trying to solve the problem. It was a good investment on my purchase.