Customer Ratings & Reviews

Very happy with the quality. Excellent service too.

Have not had to use this and hoping that I do not need to. Nice to have though in case something happens to my devices.

Good Service for every person that like technology

you always need protection on your electronics, don't be an idiot to say I don't need it b/c it helped to replace my laptop motherboard and another component.

Definitely worth the price. It has come in handy when I needed it.

Love that I have protection just in case anything happens

Definitely helped when it broke and it was free to fix

The Geek Squad has been very helpful in handling all our devices!!!

Love this service and will recommend people to add it on their new electronic, really work it. Best people in 14 union square

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.

By smart this service is important for all the devices you get!

On an expensive purchase always get the insurance. I spilled water in my computer and happily received a new one.

Best for the protection needed. Already had to use, was easy to get our computer fixed and was done in a timely manner.

Amazing for people who break stuff easily and have animals that like the be in your personal space

I absolutely love this PC!! I use it for school purposes and so far I have had no problems with it.

I am happy with the protection for my laptop and the price is great for the Geek Squad expertise

Geek Squad protection on a Chrome book for a student is a good investment - they replaced a damaged Chromebook

I bought this for a computer 5 months ago & it had several problems & couldn't be fixed. Refunded me with gift cards to buy another one.

Great location for shopping and I will recommend it

The agents at Geek Squad were very professional and competent. Their interaction helped me to learn more about my laptops.