Customer Ratings & Reviews

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I recommend getting the warranty I paid for one and my daughter fell on ice and damaged the computer beyond repair and I was able to get another with the warranty

Geek squad took care of me with my computer issue and resolved my problem

Geek squad is important for any device, their service is great and it's a no hassle way to keep your devices working properly

Never buy a big ticket item without this plan. Best to have it and not need it as they say.

I added this Geek Squad service for my daughter's laptop computer. I think it is the best choice to have it protected.

Geek squad is always a great service for anything you buy with Best Buy. If you get it on a device for $200 or less you basically can just exchange the faulty/damaged item and get a new one or credit. A little too high of a price in my opinion though for computers or other higher priced devices. $260 for 3 years is a little steep.

They helped me a lot. I had everything put in and it was easy to use. They showed me how to do Shortcuts so it helped out a lot. Thanks for recommend you guys to anybody.

Amazing customer service. The team was patient, knowledgeable, and professional.

I am relieved to know if I do something stupid, the Geek Squad is there to help.

I should of purchased the 5 year plan instead of 2 years.

I am writing this review because I believe that the protection plan isn't worth the money. I purchased 3 protection plans for the children at the beginning of the school year because of virtual learning. All three computer glitch here and there and have to be shut off because the touchpad stops working and it disappears in the settings. Because I am a busy mother, I just had my children restart their computers every time the touchpad stopped working. However, one of my twins accidentally cracked the screen on his computer so I brought it to the geek squad to get it repaired. I also told them about the touchpad issue. I dropped the computer off on 12.11.20. I was informed that the approximate return date would be 12.28.20. On 12.16.20 I received a message stating that they had received my device. On the 28th, I still hadn't heard anything else from geek squad. I realized that it was the holidays so I was patient. I think I called them on the 30th to follow up. I was on hold for over an hour and I never got to speak with anyone from geek squad. One of the store representatives and informed me that the 28th is only an approximate date which I understand, but communication and updates would have been nice. Keep in mind, My kids have virtual school and need their computers. I didn't hear anything else from geek squad until 1.5.21 stating that the device was assigned to an agent. On that same day, I received an email stating that they were assessing my repair and may need to replace the device. On 1.12.21, I still hadn't heard anything from geek squad. Instead of calling the store this time, I call customer service. I was able to speak with someone and they informed me the computer was approved for a junk code or approval code to get a new computer. He stated that I would need to take the code to the store and ask them to replace the computer. He stated that if they did not have the same computer, they would upgrade it to the next best version. I asked him where could I find the approval code because I never received it so he gave me the approval code. I went to the store on the same day, 1.12.21, and asked about replacing the computer. The representative at the desk stated that they would just give me a refund for the computer and I would need to go and find the computer. He also informed me that I would need to purchase another protection plan. I couldn't understand why I would need to purchase another protection plan. My son had a minor crack on his computer and I know that the crack could have been repaired; however, I believe that the hardware was messed up on the computer from the touchpad and that's what could not be fixed. I find it hard to believe that a screen with a minor crack could not be fixed. Needless to say, I had to walk to the back and try to find his computer, the same make and model. No one was available to walk me back to make sure that I was getting the same computer. When I arrived in the computer section, the representative, Erik, was somewhat available to assist me. He wasn't really present and involved with my concern or issue. I found the computer, but it was more than the amount that they approved me for. They stated that they did not sell my son's computer again. Although the computer was the same model, make and it had the same specs. They stated that I would have to pay the difference and pay for another protection plan. I was not happy at this point. Erik stated that he would get a manager to see if they could override the difference. Davion, the geek squad manager approached the counter and I spoke to him first. I explained the issue and he stated that he doesn't know why the customer service agent would tell me that they would upgrade the computer if they did not have the original version. He was very rude and not helpful. He looks at me and stated that I would have to pay the difference because they do not upgrade. Erik chimes in and states that we have a similar model but I think it had a different skew number. The difference was about a 50 dollar difference. Davion looks at me and states, well it such a small amount so he "guess" they can approve the difference. But guess what, I was still left without my protection plan because my protection plan only covered the other computer. So in the end, they stated that they would ship my son out another computer(so we still have to wait on him to complete his work). They stated that we would receive it in one day. I hope this is true because this has never been the case every time I've ordered from Best Buy. But I'm not left with no protection plan for one of my kids and two other defective computers that have protection plans but they can't miss a month of school for Best Buy to find that they can not repair them. Not to mention, I would then have to purchase 3 additional protection plans. I am so frustrated and upset with the lack of customer service and the fact that Best Buy sold me three defective computers. I believe that's why they were on sale at the beginning of the year, but I digress.

I brought my laptop many times for repair and every time they did a great job.

Glad the have the coverage. Seems well worth the money to have peace of mind for a few years.

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

the laptop usually runs hot around 80 degrees when not gaming.. but when in gaming.. it's still hovering around 80. the memory ram is not upgradable (soldered) i wish there was more usb-a slots.(only 2) no ethernet adapter performance: pretty good for a laptop. the sound is great! OLED HDR screen! i'm happy with my purchase.

Girlfriend loves it l, and she hasnt complained yet. So it looks like a win win here fellas

Geek Squad Protection is worth the peace of mind knowing that they are there if ever needed.

The agents are very attentive to my needs and are very knowledgeable about my products. Their goal is to always provide a lasting solution to all tech needs.

The agents fix my Apple Watch and they are so patient and efficient.