Customer Ratings & Reviews

Geek squad is my go to anytime there has been an issue with my devices. This service is always worth the money.

Always there to help. Good prices for great products.

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

Accidently damaged the screen on my gaming laptop and had to send it in for repairs. Scheduling the appointment was not a big deal, my issue with the process was Best Buy not allowing me to ship my laptop to them directly (I currently live 4 hours away from the nearest best buy). I had to ship my laptop to a friend and have them take it to best buy for me, which was inconvenient.

That’s a good price for protection and a great laptop!

Well needed and incase of anything it's covered for 2 years great buy.

Thanks for the protection. I haven't used it yet but im glad to know it's there!!

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

Thankfully i haven't needed them yet. But it is nice knowing they are there if i do.

Peace of mind for laptop computer. This is the second protection plan i used.

This is for anyone who doubts the value of the accidental Geek Squad protection. I had my previous computer for a couple of years. I brought it to my daughter's house where I worked on a project at the dining room table. My granddaughter came by just as I was typing. She tripped on something and dumped a whole glass of liquid into my computer. Amid the shattered glass, and puddled floor, were her tears. But any tears I might have felt, never came to be , because Geek squad came through for me and when they couldn't fix it, they bought me a new one. Yay!!

Already used once before my 1st year was up. Best Buy took care of everything without any hassle.

haven't had to use but like the idea that if something unexpected happens the laptop is covered!

The. Protection. Plan. Is. A. Great. Option………………..

Long story short. I purchased an expensive gaming laptop that had is GPU go bad after 2 1/2 years and being that I had this coverage was able to get a full refund and was able to purchase an upgraded replacement. I had Geek squad determine the laptops GPU was indeed faulty and had a hassle-free refund within minutes. I was able to replce it that same day.

Yes, they come through and are helpful when you need it

Every time we use the geek squad they are very professional.

glad to know they cover everthing except theft and lost items

Have not needed to use this product yet, but with all the things that can go wrong it is good to have protection on this product.

To be honest I’ve always gotten their protection and probably continue no hassles