Customer Ratings & Reviews

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

must needed service ...............................................................

Great people to have on the other end of the phone or chat line. They are there 24 hours friendly, and dependable.

Great team to have fixing anything you own electronics. Ease of use. And friendly.

A very important purchase for a college student as you can't afford to be without.

I bought this protection plan for my grandson's new laptop. I'm a believer in protection plans.

Security and reliability you can’t replace that. Great job team!

A must have with any devices you purchase can never be too protected

Geek squad is a life saver. Takes the worry out of Problems.

Definitely worth it you never know what can happen and they cover anything !

there is no better warranty/protection program out there

It is always good to know that I have the Geek Squad service if I need it.

Thanks for all the assist all the assistance you provide.

Purchased 3 years Hoping do not need but his last computer he spilled coffee on. Would have been great to have had. M

If you plan to buy from Best Buy you should 100% get the geek squad protection.

Always good to have warranties. Manufacturers don’t cover human error. This does.

The agents were great with knowing how to explain in easy terms how to handle the equipment

I love Geek Squad. They always service my needs and leave me satisfied.

i have always purchased these i feel better knowing if something happens, it ia covered.

I have yet to use them but i am glad that i purchased because its always great