Customer Ratings & Reviews

I'm really glad we purchased the extended warranty For this laptop and Best Buy did their best to try and get the laptop repaired but after the second time of it failing quickly for the exact same problem, they refunded me the original purchase price without any difficulty. Thank you Best Buy for saving Santa's reputation!! (The original laptop arrived from Santa at Christmas)

This has been the best laptop I have ever purchased. It is a very fast computer, the touch screen is awesome and I love the fact that it has a number pad on the side of the keyboard. Overall it is a great price for a great product. You won't be disappointed.

I purchased the Accidental Geek Squad Protection when I purchased my new HP Envy laptop. I figured seeing that I just spent all this money on a new laptop, why not spend just a little bit on an insurance protection. The Agent mentioned some of the items this would cover and I thought, well, why not. If I didn't have this I would probably end up needing it and it might end up costing a lot more for repair in the long run. This was a chance purchase.

my laptop broke in the midst of covid. I was sent strong packing to send it out to be fixed. Took a while with shipping issues because of covid but it was fixed. Unfortunately it only worked for a while and same problem was back. The store finally opened by appointment only. After looking it over it was suggested I'd be better off with an exchange for a new one. So thats what I did. Im glad I took out the protection. They did what was best for me.

Would recommend to everyone. Great coverage. Leaves you worry free

They are the best at what they do thank you Greek squad

The reassurance you get for a replacement plan is simply unmatched with Best Buy and their large range of support across America. The competition hardly compares with GeekSquad!

The good squad was very helpful when solving my issues with my laptop. The staff were very friendly and helped me through the whole process. I had wrinkles in my screen and they were able to help me get that issue resolved. Would highly recommend this for warranty for everyone!

I like to have the security of knowing that if something happens to my device when it is still fairly new that it will be repaired or replaced without charge to me. If I do not use it, then it was good insurance. I have had a few devices over the years that have failed and were refunded the entire purchased price plus any unused warranty to spend on a new item.

I absolutely love using geek squad. We have used it for years. It has better services than other stores that deal with electronics. We have kids, so they manage to do the dumbest things, then we have a great opportunity to replace them.

So far so good. I’ve not had to use it yet for this item, but I purchased it as a precaution due to Best Buy’s warranties have always helped me when I needed them. I drop and break my laptops, cell phones, etc more often than I’d like plus I also have three kids. This plan is a must.

Answered all the questions that I needed answers to very informative. Thank you very much.

Any purchase through Geek Squad is a smart one. This is a consumer-oriented company that values and respects its customers by offering quality products and merchandise at a fair price. The costs for this 3 -year Accidental Geek Squad Protection plan is nothing compared to the value I will be getting. Technology is pricey and a warranty ends after 12 months. This plan protects my pocketbook for the next 3 years.

Have not had to use it yet but use them in the past. Always helpful and very knowledgeable when I need them. Have this again for another purchase review will be the same every time. They are great.

Excellent service from geek squad team from Oakland

Highly recommend especially if you buy your kids electronics. Claims are easy and it will help if needed.

It is always worth getting protection on your electronics. I always try to get the max protection that geek squad offers because when they say that it covers everything they do. In the past they have repaired crack screens, spilled liquid damage, the blue screen of death and other things as well. Trust me this more than pays for itself, especially if there are children in the home who aren't as careful as you would wish them to be.

After we bought a new HP laptop we had to get two others and my PC tower all changed over to Windows 10 before Microsoft quit doing any updates on our Windows 7. Naturally we bought the Geek Squad protection in the event that we had any problems. We had to take all of them back in because things just weren't running right with each of the older systems The Geek Squad always came through and fixed the problems and we had our computers back in no time.

Works great and gives me the piece of mind that I needed for my expensive purchase.

Great service. Professional support. Easy to understand.