Customer Ratings & Reviews

A little pricey for something you hope you never use. We’ll see how it works out in the future fingers crossed.

When my son's laptop started to make a noise, I took it to the Geek Squad and explained that I had purchased the protection. I was informed that the protection could not be applied, until a diagnostic was done, which a separate charge of $100.

I haven't had to use the service, and hope I never do :-), but 4-years of protection is worth the cost for the peace of mind it provides.

Ah crap while typing this I spilled a drink on my keyboard typing so fast rattled the cup. No worries this saves you.

I never buy anything expensive without purchasing the warranty. I have used them in the past and Best Buy makes it easy to repair or repkace items quickly.

worth the money for any issues with laptops for a school kid

Highly recommend geek squad as they are able to walk you through each item purchased

Allow me to preface by stating that I'm disabled, I don't drive, and I don't have a person that can take me to Best Buy. Upon calling Geek Squad, since my new Chromebook has been defective since day one, the representative instructed me that I'd have to come in. I explained to him that I couldn't do that. He then offered to have someone come over for an extra $150 (ballpark). That's about all I have to say about that.

good protection program. no issues so far on the technology devices.

I love knowing that i can use my laptop with peace of mind without constantly having to worry on "what ifs" for damages.

The "Squad" knows their stuff. Unfortunately, there are limitations to what they are allowed to do. For example: I had an issue with my trade in and couldn't leave it for them to finish the task. Just a bit of hassle.

Helped me with my laptop. Great services and done proper

Been using geek squad for 20 years, always worth it

The geek squad service was really helpful with my broken computer and they got rid of the issue

This warranty is excellent!!! I would absolutely recommend this extra protection!!!

The rep was attentive and helped me install certain controls for my kid to be safe online

Not used yet, will be using to xfer info from my old laptop to my new one. i hear they are excellent.

The process of getting a replacement or repair from Best Buy Geek Squad is very easy and carefree. You can either schedule an appointment online or over the phone. Once you have scheduled an appointment, a technician will come to your home or business to diagnose the problem. If the technician can fix the problem on the spot, they will do so. If the problem is more complex, the technician will take the device back to the shop for further diagnosis and repair. I do this with any major purchase from Best Buy. Manufacturer warranties often require you to return the unit before they repair or replace the item with a refurbished one. The process can take time. Best Buy is quick and easy.

I was really glad i had adding warranty because the st pete geeks squad are great they helped me everytime with my labtops. and even help my kids learn the right way to use their laptop for school and how to care for them

Great computer for basic searching and streaming. Nice sleek look. Sleek keys for ease of typing. Couldn't ask for a better laptop.