Customer Ratings & Reviews

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)

always helpful to have geek squad protection. hopefully we don't need them. if we do, hopefully we remember to use their service.

Thankful for the Geek Squad team for their hard work to diligently retrieve my data when my computer died.

Geek squad is always super helpful and I’ve always had professional and informative appointments with them!

The purchase went well and it is good to know that our computer purchase will be protected for three years.

Good choice to protect your gadgets, now the warranty is not enough

Geek Squad is very helpful in protecting my stuff I bought

always good to have additional protection, used 2 times.

Geek Squad protection is a must. They provide excellent customer service on the phone and in the store.

This is a great protection plan and covers more than you think it would!

I love being able to go to the geek squad for my computer needs. They always know what to do when there is a problem.

Very useful as my daughter wound up with technical issues and this has always been useful to have

Buy it for the peace of mind, especially when making a bigger purchase like a laptop.

Staff was very informative and led me in the right direction.

Geek Squad always shows up on time and answers all my questions

You never know when you will need it for when mishaps or accidents occur

Great plan, especially for parents with Kids and/or pets. Definitely worth if the product will be around them.

Geek squad has the best warranty out there and i would recommend buying one on all large items.

The Geek Squad is phenomenal service...it helps answer any questions that you have and everyone is friendly.

Ahh yes . Yon Geek Squad have been very helpful in the past . I still use them