Customer Ratings & Reviews

it is a good service and although i did not need the service i was very pleased

Very thorough and always available. No long wait time.

The longer warranty’s always are the best to me and works the best

Didn't help my with anything, they couldn't repair hinges of a laptop, so they refunded the laptop purchase price, which didn't even cover the equal replacement value, since the equal value laptops were more expensive. Blamed me for the hinges, an didn't refund this geek squad repair. Not really worth it.

Needed help with my computer and the staff was quick and reliable

Great computer and protection plan. Really worth the money

Looking to renew my plan hopefully I have the option to do so. I will review again once I find out.

Have not had to use it yet but use them in the past. Always helpful and very knowledgeable when I need them. Have this again for another purchase review will be the same every time. They are great.

So far, I haven't use it yet, but it's good to have just if case something happens

Have a minor issue with my son’s new computer. We were able to schedule a Geek Squad appointment online super easily. It is for the next day so that is convenient since my son needs his computer for college classes.

Staff was amazing with there recommendations for my new laptop

Great addition for piece of mind, excellent service

Geek Squad is there to help with all of your entertainment and tech needs! I will forever always get Geek Squad protection on all of my electronics and tech gear that i purchase from Best Buy! I will be using them for the first time in 2 years for my Samsung Galaxy Chromebook as the screen got cracked after it accidentally fell 1 foot off of the ground.

If you do not purchase Geek Squad service, you are shooting yourself in the foot. There is no better protection for your device(s) than this service. It is well worth the cost. Do yourself a favor and get this service; unless you don't care about your devices breaking or paying for any issues that come up.

Both agents I worked with were excellent. They were knowledgable, and able to answer every question. AWESOME service.

I never check out without the warrenty. Most products I buy, I buy it for my kids. Its easy to set up an appointment and Geek Squad make sure you understand everything and let you know what your options are.

I'm extremely pleased with my purchase, I've always liked Best Buy

Thank goodness we took out this protection for one of our computers. It got to where it wouldn't load up the home screen and turned out it was a hardware problem. Getting the repair done was as easy as dropping the computer off at the store and picking it up when it was finished. And no charge. I won't be without this protection on any of my electronic devices.

Worth the lrice to have the reassurance of knowing if something goes wrong I'll be able to get it taken care of

Purchased for my son in college and having this protection on his new laptop gives me great peace of mind.