Customer Ratings & Reviews

Glad i got this. Hopefully I wont need it but im glad i habe it

Without geeksquad protection i would not have a laptop right now. I owe it to geeksquad for repairing my laptop after it got damaged.

Can't beat the insurance for a product. I always buy the insurance from bestbuy. The are no questions asked when I need to return/replace or fix a product

Waited for 40 mins to be assisted but they just ask for it to be returned

WHEN YOU NEVER KNOW WHAT CAN HAPPEN NEXT. THIS PROTECTION COVER THE UN-EXPECTED. WHY GO TO SOMEONE WHO KNOW A LITTLE ABOUT NOTEBOOK WHEN THE GEEK SQUAD CAN COVER YOU FOR 2-YEARS. MONEY WELL SPEND.

I have had a contract with the Geek squad for several years and it was a good way to take care of an old computer, so I have kept the plan with my new one.

They help me out with my computer, did not work, when I first bought it, I appreciate the help.

I had purchased a lot of electronic devices through Best Buy and I always believed in them and the services they provided. But a year ago I purchased this computer and everything was ok until the 11th month after my purchased. The computer started acting crazy and it was not responsive at all. I took it to the closest Best Buy and Geek Squad agent checked it out. They told me "they were going to check". The same night they called me back saying the computer have nothing. Next day I went and showed the agent the many videos I took of the computer. They told me they will send it out. Well, I wait 4 weeks,( just enough time for my Geek Squad Protection to expire ), then they called me saying it was ready that it was a problem with the LCD and they have replaced, I do not know what is the relationship between display and system crashing and computer acting slow. So I took it home and tried to download a game and the computer is acting worst than ever. Well played geek squad, from now on I will purchase my devices elsewhere because I do not trust best buy services anymore. Do not purchase the Geek squad protection, they will take your money and do nothing when your device have a problem!!!

I purchased for a laptop I ended up returning. Wished I purchased it on my other laptop that I dropped, that is less than 6 months old (bye bye $1k). Never used the service but Peace of mind does have a price apparently.

I have never had to use the Geek Squad for any of my purchases from Best Buy but I feel better safe than sorry, if something does happen to go wrong I know I have the best in the business to help with any issues if need be.

I got a great deal on a Laptop! It has been a long time since I set up a new computer so I had the Geek Squad do it for me. They were right there at Best Buy and did a wonderful job. Thank you Geeks and Best Buy! I know I will get any help I need and you are just ten minute away.

Never had a bad experience with Geek Squad, always able and ready to fix any tech problem that Murphy's law creates

It is a good investment. Specially if you live in a fast pace, where accidents can happen at any moment. I would buy it again.

Will cover most of accidents and they will take care of you and your device if needed! I always get this for all my purchases and it is worth it every single time

Please make sure get the warranty! It’s worth it for the clumsy folk like me.

Geek squad has always been an excellent help in the past. I haven't needed it on this purchase though.

When I made an appointment at the Mesa store. The gentleman assisted me in transferring documents from my older Dell to the new Dell and worked smoothly.

This laptop is perfect for what i use it for would recommend it

I cracked the screen on my laptop and took it to The Geek Squad the following day. They shipped it off to Kentucky and it was fixed. The whole process took about 10 days. If you can deal with the wait, it’sa good piece of insurance to have if you do not want to do the repair yourself.

Easy to use, lightweight, works great, love it, I would buy again