Customer Ratings & Reviews

Always purchase a protection plan, especially when you buy for children anything can happen.

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.

Well worth the cost for the protection that you get from it.

Got this protection plan for my laptop but did not end up needinf it but better safe than sorry.

Everyone was very kind and gave me the best customer service possible for my devices!

Okay, let's face it, some protection plans are better than others .... Best Buy's 3-Year Accidental Geek Squad Protection Plan is the best. How do I know? With nine children and fifteen grandchildren, electronics get dropped, cracked, wet, and taken by small children and momentarily used as toys. The "no hassle, no haggle" service has been my experience ... no matter what Best Buy Store I go to! If repair versus replacement can be done, the turnaround time has been faster than expected and the work has been thorough ... my items are returned is like new condition.

Very helpful as tried use new lenova, never had before. No c drive Ques, back up drive type need, etc. Very patient, answered all my questions, concerns and assisted through this process. Thank you.

Love the shop and what they offer. Staff is quality also. Always offer to help and guide.

So far, I have not needed to use the Geek Squad Accidental Protection Plan for my new Lenovo Flex 5i 2 in 1 Laptop. However, what they offer is a great service after the original manufacturer warranty expires. Even in the first 12 months, they will diagnose if they can help with an issue and then help send the equipment back to the manufacturer if needed.

Good service when it comes to electronics love the helpfulness

Perfect laptop for my daughter going to college! Great price, touch screen, all she needs! Great price too! Will definitely buy this one again for my son!

I love having the Geek Squad help me when I need it. They are all so friendly.

I needed the protection for my grandson. I don’t trust the internet.

Was asvised on the protection plan and was well informed of the service. My spouse will be using it for college and woth the kids running around never know what could happen. So appreciate the sales rep knowledge they shared with us when making the purchase.

Versatile between laptop and tablet. Awesome touch screen.

Great purchase will search for similar in the future

I always get the Geek Squad protection because I'm always going to use it. We use the laptop a LOT so things will wear out. Plus, klutzy. So it's really worth it to get the protection.

Perfect for your equipment warranty, the services they provide are so professional.

Great...store reps all made sure I was comfortable with my purchase

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!