Customer Ratings & Reviews

[Employee of bestbuy] Protection plans for devices is a great way to protect your investment

I ordered an open Box EXCELLENT conditions option, however it came with multiple scratches, dent, and even the screen with a noticeable line across the screen. On top of delays receiving this laptop due to ups and poor customer service. I have previously purchased another excellent condition open box and it was like new / I’m pretty sure they grabbed a fair condition used laptop and sent this one. Best Buy is disappointing.

Excellent service Juan. Absolute best! This is the best costumer service I have ever had.

Great coverage, lasts very long for little money and gets the true use of it.

I absolutely love using geek squad. We have used it for years. It has better services than other stores that deal with electronics. We have kids, so they manage to do the dumbest things, then we have a great opportunity to replace them.

It is an excellent laptop and has excellent service. The laptop was delivered quickly and with due care. The staff was also very supportive and careful.

Protection at my fingertips, Geek Squad assisted with "set up", very professional and kind.

This is worth it if you have any electronics that are over $1,000

Didn't help my with anything, they couldn't repair hinges of a laptop, so they refunded the laptop purchase price, which didn't even cover the equal replacement value, since the equal value laptops were more expensive. Blamed me for the hinges, an didn't refund this geek squad repair. Not really worth it.

It's good to have a protection plan just in case the computer break down

What can you say geek squad does great things they always fix my things when I need them or tell me what I need to do to replace parts or all of it so they’re useful

I haven’t needed Geek Squad because my son used to work as one.

If you do not purchase Geek Squad service, you are shooting yourself in the foot. There is no better protection for your device(s) than this service. It is well worth the cost. Do yourself a favor and get this service; unless you don't care about your devices breaking or paying for any issues that come up.

Geek Squad is there to help with all of your entertainment and tech needs! I will forever always get Geek Squad protection on all of my electronics and tech gear that i purchase from Best Buy! I will be using them for the first time in 2 years for my Samsung Galaxy Chromebook as the screen got cracked after it accidentally fell 1 foot off of the ground.

Love the geek squad service. They are responsive when needed

Never used it but I’m sure it’s helpful for those who are new to PC stuff

I was immediately guided to a knowledgeable and friendly staff member to buy my new Dell laptop.

Have not used the Geek Service Quad, but for the cost of the item it made sense to purchase. It’s a just in case purchase.

I love this protection plan I have on my HP Chromebook and it was not expensive

Thank goodness we took out this protection for one of our computers. It got to where it wouldn't load up the home screen and turned out it was a hardware problem. Getting the repair done was as easy as dropping the computer off at the store and picking it up when it was finished. And no charge. I won't be without this protection on any of my electronic devices.