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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11994 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 11,994 reviews
  • Rated 5 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad can fix and replace electronics with no issue. They swapped my broken Nintendo switch before and I use them for all my electronics cause I have kids at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Squad that cares

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad you need if anything goes wrong . So much viruses out there . They are there to help. Excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price to pay to know I’m covered! Allows me peace of mind in the event of an accident.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use yet but hope they are there when need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    glad I had this as I have had to use the plan. It was ease to work with the Geek Squad. Worth the price for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is good at Best Buy but you’ve always got to make a appointment. This computer is ok for what I needed it for . So far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for geek squad. I had to call them once and they were very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with Best Buy service, they provide excellent customer service and support. Will always go back for any electronics at Bestbuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for nothing but the extra protection on anything you purchase is always worth it esp when you have kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Geek Squad Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to utilize on this product but have had to use the Geek Squad with other products in the past, which proved to be very valuable to me as a consumer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great service and well worth the money. It sure gives peace of mind knowing you have the Geek Squad behind you and your equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely would buy again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product definitely a good buy. Recommend to others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I have this service. I had it on the last computer and had to use it due to the screen cracking. I had no issues bringing it in and getting the needed service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very welcoming knowing that if something happens to my computer geek gots me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is useful at times but it takes way to long to get items back. I had a problem with a part that showed up on the screen and instead of showing me they sent it off.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for reaching out to us about this. I apologize about that misunderstanding. It's possible it was a hardware defect with the device that required it needed to be shipped out for repair. We could absolutely look into this with you to make sure. If you would like further information or have questions, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Dr. Bill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service contract is worth the cost. I had a problem with another item purchase and it was handled without any problems. This is a great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the service. Piece of mind. Best Buy has really good after sales service Amazing gadget to use!! Love every moment of it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have. Hope I never have to use it! Give me a pleasant peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service = peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment. I carry my laptop with me 7 days a week so things happen! Getting my laptop repaired or replaced within 2 years in a great ease of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Geek Squad Protection with all of the devices I have bought from Best Buy. I have an issue walk right in with the device and the Geek Squad handles it.

    I would recommend this to a friend