Customer Ratings & Reviews

I hope I never have to actually use my warranty but I know it will at least be painless since it's with Geek Squad

The 3yr. Geek squad protection plan keeps your laptop safe and protected. It is good to have peace of mind knowing that you have extra coverage.

Very appreciative of their outstanding customer service skills. Made sure my needs were met in a swift amount of time.

Worth it! No hassle, the squad is nice and uses terminology at my level.

well this is a wait and see item if it fails or breaks then well see.

Love the Geeks. Wouldn't buy an electronic anything without them. Not only do they repair, they advise. Great group

This is the best protection everyone needs to get it never know whats going to happen.

This is a very good protection plan! They did right by me!

Very helpful and quick to answer questions about the chromebook

The guy at Geek Squad was very rude! I brought in a laptop I purchased through the Best Buy a month ago to get the Geek Squad warranty on it because my son lives in another state. The Geek Squad associate questioned me multiple times in different ways asking me if I purchased the laptop from them (Best Buy). The associate assumed I got it from somewhere else and then thought I was lying about it and stole it. I told him multiple times I got from Best Buy through the app. Then he proceeds to ask well how long ago, I told him about a month ago and he says "Oh no sir, we can't put a warranty on it if it has been more than 30 days." I explained to him and showed him through the Best Buy app that it says "You have until August 20, 2021 to add this warranty." Showed him that and when you click on it it say's bring it in so Geek Squad can look at it before adding the warranty. It also shows your PROOF of PURCHASE on the Best Buy app. Gave him my phone so he can see for himself. Scanned my phone about 10 times and nothing was working (The receipt copy with barcode is on the app). He says to me "Oh this an online order I did not know that." I said "Sir, I told you that and it shows you on my phone when I showed it to you". Turns around to another associate and says "We can't add warranties on online orders right?" Associate tells him yeah and did it for him. Never once told me everything went through nor did he mention we were finish and never asked me if I wanted a copy of my receipt. Not mention he still had my phone behind the counter while he walked away to help somebody else. Also never said anything along the lines of "You have a good day sir". I was dealing with this associate for almost 25 minutes just to add Geek Squads protection plan! My son lives an estimated 8 hours from me and that is a midpoint point where me and his mom meet to pick him up or drop him off at.

I can always count on the geek squad to help me and not treat me like I am an idiot. They are always helpful and kind.

I'm sure this will be taken care of if anything would happen but hopefully I will never have to use this

Once again, this is a no brainer guys and gals. Don’t take a chance and not protect your investment.

Excellent service. G. G

They helped me find the laptop I was looking for and told me the specs about the laptop.

We have not had to use this service yet, but the peace of mind it provides is nice!

Provides peace of mind in the event something goes wrong.

Great quality and compatible with latest technology.

My mom has grand children around a lot and in the last few years she has had a few laptops broken by them. so this protection plan was perfect for her.

Upon purchasing my Laptop, I also purchased the Geek Squad accidental protection here. It's always good to know that my device is protected incase an accident happens.