Customer Ratings & Reviews

This is basically a necessity, I don't know what I would have done without it

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)

The addition to the family computing has been satisfied with the addition of products from Best Buy

Needed service. The came quickly They honor their service plans. Always buy the protection plans. Worth the money

Needed service. The came quickly They honor their service plans. Always buy the protection plans. Worth the money

Did what it was supposed to do. Welcomed protection

Geek squad has the best warranty out there and i would recommend buying one on all large items.

Great pertection and great service they will help and repair any problems or issues you have

It’s great to no that if something happened I don’t have to pay. Been there before and didn’t have this package and it cost me another laptop

outstanding computer protection plan to take care of computers from accidental damage and hardware defects.

Great warranty. Always purchase when I buy products from Best Buy. They solve most of your problems fast.

For certain thing's love these! Def worth having for big things that can break ez or around kids

Best Buy provides great insurance coverage on electronics, never an issue getting things fixed or replaced as needed.

I am glad we purchased this. We have not had to use it but I have talked to them about other issues (previous computer) and they are great.

i usually buy my protection and bestbuy treats me well when i have issues

Guarantee should always be o ok art if our purchasing, thus would make it a great store.

always good to have additional protection, used 2 times.

Excellent Geek Squad Accidental protection plan for our laptop purchase

Plan is great dealing with some of the people who work in geek squad ....not so much ...finally got the manager of the geek squad and was great from then on

I had this protection plan on my computer that I bought with best buy its good like a protection plan