Customer Ratings & Reviews

This protections gives me comfort in knowing that I can make one phone call and take my product in for service. I do not want to worry about not having it when I need it; so, I bought this service to ensure that I can get it back up and running.

This is well worth it if you have children who use the laptop a lot. We had laptop screens broken, buttons broken, batteries die, and it was all covered. Make sure you know exactly what is covered, because that changed a few times. The only drawback is that repairs do not take place locally, so typically, you wait 2-3 weeks.

It’s a good simple computer for someone who wants a first computer. I’d recommend this computer for high schoolers who need a computer.

A must have for your computer. I got an almost 3 year old computer fixed like new

Returned a very expensive HP Spectre. Ultra book. Within 48hours the response was a full replacement was needed. They put in an order for a replacement which has to be shipped in as the store was out of stock. definitely take out the extra protection plans. Appreciate the reasonable response time.

Geek squad employees are very professional and knowledgeable about issues I was having with my computer.

I usually buy electronics and do not add this service but it was recommended by one of the agents so I got it....and little did I know a couple months before it expired I was going to need it.

I can call or text the agent for assistance. They are very knowledgeable & provide great customer service.

Bro!!! Geek Squad is awesomeness! My TV stopped working on episode 6 of a 16 episode k-drama lol and they came and fixed everything. Crisis averted.

This is worth getting for those of you who buy laptops TVs or any major electrical product that main require service in the future I highly recommend getting this anytime you purchase any item that may require service you'll be glad you did and we'll save you

The benifits are really there!!! I broke my phone and I'm sure that happened but I am so happy I had insurance on it because all I had to do was to pay the deductible and I got a new phone. $50 deductible is all I had to pay for a new phone. I would never buy an electronic product without

I have gotten many geek squad protection plans from Best Buy. They are always good and if I need, they just provide a new product. Its perfect.

I have a plan that covers everything. From slippage to dropping the computer. But geek squad says it doesn’t cover software? So they want to pay $105.00? So I asked where does it say software not covered. So we looked under policy and procedures and found nothing that has to do with software. And even yet the Greek Squad says software issues not covered! What a rip off. All for a laptop mouse pad!

Good laptop it work fine and easy to use and its good to watch my epidodes.

I always purchase Geek Sqad protection for all my electronic and phone purchases. We have had to utilize it in the past and it has always been an easy process. Definitely recommend purchasing a Geek Squad protection plan.

Nice bundle with a discounted price. Its nice to have a reliable policy that will help repair or troubleshoot because tech is pricey

Always get a warranty with my electrical devices. I’ve had to take multiple devices that have broken within the two years and Best Buy will replace them or give a gift card for the amount paid. You only loose the money paid for the warranty.

This is a for sure must when buying electronics, if anything happens to item they help get it fixed!

happy with my warranty because if something happens I could either get it fixed by The Geek Squad or I could have it replace and they're so good about it I'm happy to have that with Best Buy cuz they're always honest and they always honor with it

My son had an issue with his laptop a couple months after I bought it & this purchase was perfect. I took his laptop into the store. The told me what the issue was & sent it off to get fixed. I got it back in the mail shortly after & it worked just fine