Customer Ratings & Reviews

Honesty swirf easy and nice going no more lags and viruses

So happy to have geek squad. They have always been helpful to get my computer going again. I would be lost without them

Have not yet had to use the services for the laptop i bought

Came in handy when my laptop wasn't charging. Made an appointment and it went smooth

It is very effective and I highly recommend it, so cool.

It's always great to have extra insurance. I have not had to use it, but glad to know I have it. I have had great success with the Geek Squad and their customer service.

Great tbh, the service was fantastic and the service was good

Great service and weas helped with everything I needed help with

they were fast and very efficient in setting up my new laptop. The help made everything so much easier during this difficult time

The coverage is great - hopefully will never need it, but it's comforting to know it's there considering the price of laptops!

Provides good support and peace of mind. Geek Squad is great!

Overall, I am so annoyed having paid for this service. Disclaimer, I also wrote a shorter, separate review based on my husband's experience; we have the same laptop with the same 2-year coverage, but this review is different. Side note on my husband's experience: he got charged just under $100 because they couldn't fix the problem in store. I don't see why we paid for this if we'll still get charged so much. As for my laptop, sadly this protection plan has shown to be TOTALLY useless. My (still less than 2 years old, made for gaming, almost a grand on sale) laptop has constant connectivity issues. It seems the wireless card is bad because it improves greatly when hardwired in (my husband's [same series, slightly better specs] also has said problems). In addition, my laptop has very slow startup time. I have run antivirus programs (e.g. Windows Defender, Malware Bytes) and cleared up my start-up programs, as well as had my BIL that's a computer software engineer take a look at it. Sadly, it continues to show problems running. I finally got around to bringing it in to Geek Squad, under this protection plan, with the hopes of a resolution. On the contrary, nothing was done to help. I was told until they could verify it's not a software issue they can do nothing to help. To do that I would have to pay a $150 check-in fee (or $200 if I want to sign up for this separate plan). Apparently, this plan [being reviewed] solely covers hardware issues and since this may be a software issue (which you need a separate plan for), they wouldn't even humor me in trying to help. This may be contributed to by a software issue (I'm tech savvy, but no expert), but the wireless issues appear to be a hardware issue, especially considering how long they have been going on for across both laptops with improvement if ethernet is plugged in. Regardless, when buying my laptop and agreeing to add on this plan, I was naiive and not made aware that there were different plans and that this wouldn't actually help me in such a case. I would honestly love if someone on here replies to help me out, because I'm annoyed by this issue and (though I have almost always used BestBuy in the past) a bit turned off from returning for service. Full disclosure, we have and still do use BestBuy since we have the credit card, but maybe we'll take our business to NewEgg for the next set of laptops, since these were a bust and apparently can't even be fixed. All in all, every rep I have worked with at our location has been very nice and appear to want to be helpful. I get that insurance only works because, out of everyone who pays, some people don't use it and some do, but still, this plan feels like a ripoff. One person who helped me even commented how they seem to fail to explain the difference in [hardware vs. software] plans... Probably because it's just about the money for them.

I've purchased many items with Best Buy, and you always need the Geek Squad Protection - has helped me out more than once.

protection from best buy is a must have! so many items ive had replaced no hassle when ive messed something up or it stopped working

Geek Squad Protection is an absolute MUST! When you get stuck on your laptop, they are there to help you quickly and efficiently!!

Great service and they were really hopefully and it did take a long time to get setvice

I haven’t used this yet but i’m sure the warrantee will work well.

Best investment, accidents do happen. If an accident happens this will give you some peace of mind.

You can’t go wrong with added protection. Why wouldn’t you want to protect your electronics?

Working excellent, no issues to report run fast easy to carry around very light.