Customer Ratings & Reviews

The longer warranty’s always are the best to me and works the best

Needed help with my computer and the staff was quick and reliable

Great coverage, lasts very long for little money and gets the true use of it.

I haven't had to use it so far. I am cautiously optimistic.

Haven’t had to use it yet, but worth it for those just in case moments

Never used it but I’m sure it’s helpful for those who are new to PC stuff

Feel very safe..... ..............................

Have used this in the past and a very good protection to have. Handles everything and makes sure your item is taken care of!best service compard to any olace else!

It's a very good have geek squad Iile geek squad.

The Geek Squad came in and handled business. I love my TVs mounted. So nice, neat and doesn't take up any space.

always amazing service! never have issues with geek squad! love love love the service!

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!

I bought my computer with one year warranty accidental damage. I wanted to change it I couldn’t but they fixed it.

So, I gave a 4 star rating because the first unit I purchased had an issue with the motherboard. Luckily, I had purchased it during the holidays so it was an easy switch for a new model. The video card works best with an external monitor using a usb-c to hdmi cable. Purchased for $1099 with the 3 year warranty.

I like the security of having a warranty and recommend for all electronics

Great insurance if product is broken great to have it

I have reassurance in case something happens to my laptop, and Geek Squad has provided great support for my previous tech, making it a reliable resource.

I'm extremely pleased with my purchase, I've always liked Best Buy

My service was very very amazing. They did everything they could to help

I got this for my son's school Chromebook. His first one broke while in a padded and hardcase/shell just from falling off a desk. We used this service and got a decent amount back towards a new one. Did take over a week to get analysis completed and get my refund, so that was a challenge. It ouke be noce if BestBuy figured out how to speed that up.