Customer Ratings & Reviews

Good laptop for the price. I brought it for my daughter to use for school.

I always purchase warranties on products. Safer and not expensive

Bought a 3 year accidental protection plan with new computer in US when on a trip, computer broke 1 month after bought it. Try to get serviced - geek squad Canada refuses to take responsibility. Turns out the store supervisor in US gave me false info as to protection plan service applicability in Canada when prompted on that matter. Turns out its my fault for believing what I was told in stores. Leave a message to store manager = no call back. Ok so reach out Geek Squad US, they write to me to go to Geek Squad Canada, have it repaired pay out of pocket, send bill and I will get reimbursed by mail. Fine, not practical but ok. Leave my computer with GeekSquad Canada, pay a deposit 100$, they ship it out of province, they give me estimate, I send estimate to Geek Sqad US for a written OK as precaution . Well I get a new written response saying Geek Squad is sorry, they made a mistake and they will not cover the expenses and they refer me to this international division. Or I can take a trip back to the US and bring it in store. Turns out its my fault for executing what I was instructed to do by Geek Squad again in writing this time! Now, computer is broken for over 1 month. Seems I am paying for the computer+ the accidental warranty+ the deposit+ the repairs. Did about 15 calls of 1 hour with Canada and US. Was transferred about 5x on each of the 15 calls, got contradicting info every call, was hung up on and even though Geek Squad US ask for your number in case they disconnect - they dont call back. I now know that GeekSqad Canada and US are competitors and the customer is stuck in between this competition. I have no clue what to do or who to believe anymore its incredible.

Don’t purchase anything with out this warranty they stand behind

Great support when you need it and Great support when you don’t

Any Problems I have can be easily fixed w/ a simple phone call.

Not sure how good is this plan but sounds good. Since is for my 13years boy

Recommended by Geek squad for full protection of all my computers.

I bought the protection plan because it covers just about anything.

So grateful to have this protection! I hope I never have to use it!

This warranty is a must when you buy a laptop for a college student

Price a little steep when your on a fixed income. I pray I don't need it. I didn't pay for geek squad for my printer but I'm glad I got it now for my laptop! The geek that came to setup my printer was a gentleman and knew the problem right away. Fixed it and now I'm good to go. Thank you geek squad

It is such a good deal and offers. They treat you well here.

I hope I don’t need to use it, but good work will be done if I need it.

They will be used when the time comes. Right now, no issues

got battery replaced a recalibrated on old laptop.

good protection to have for items purchased. Helps with any problems.

Buying the extra protection is always a must have on larger purchases.

I've several items with Geek Protection and love the Best Buy service.

Hopefully I won’t have to use it, but at least I have it if I do.