Customer Ratings & Reviews

BEWARE before you purchase this plan! This will not cover you for theft or loss. Additionally, they will not allow you to transfer this plan to your new computer for the remaining portion of your plan EVEN if you purchase the identical computer from Best Buy. Forces you to buy yet another plan. Not very useful when it matters the most!

protection is always a good way to have peace of mind

Great price for the type of protection!!!!!!!!!!!!!!

Protecting labtop uncase it breaks good for it. Heavy

This is a must have if you want great warranty - GS are EZ to deal with

Good service. Awesome. Keep it up Geek squad......

The geek squad staff is great and was accessible and terrific to deal with

Sales person did not explain that this covered just breakage of the machine. Was really looking for tech assistance which was an additional charge. Tech did take care of our first problem no charge. He went above and beyond. Thank you

I was glad I brought the coverage. They junked mine, got a new one

always good to have piece of mind, great idea to buy protection plan

I always get protection plans on everything I buy!!

Was very happy to purchase this service. They were very helpful in store.

I purchased this lap top to use at school and work. So far so good!

DO NOT get best buy protection! I would actually advise to NOT even make a purchase at best buy. I spent nearly $4000 for a tv, a laptop, and protection for both. There is damage on the laptop that I did not notice until some time after the return window. I went in last week and was offered a smaller screened laptop due to the price of the more comparable one costing more. I cannot wait for repair as I’m in school now, I offered to come back when they had another sale on the other laptop. This week was a la or day sale. I went in to exchange it, as that’s what offered less than 7 days prior. They refused to exchange it. Told me to come back during school break around Christmas. This coverage alone was $795, and I have wasted so much time and dealt with disgusting behavior from a store rep who did everything to refuse exchanging my laptop. I will NEVER purchase ANYTHING ELSE from best buy!

They helped with my laptop and did a good job too.

They helped with my laptop and did a good job too.

Can't really say to much about the protection yet. Hasn't had to use it

We haven’t had to use it but when/if we do I hope it’s worth it.

I have had to use it only once so far. They resolved my issue quickly

For those on the go. Break it, drown it, smash it... fixed, replaced