Customer Ratings & Reviews

The geek squad service is awesome. If I have an issue with my product, I don’t have any problems either trading or getting a credit to buy something else that I want or need.

The response and friendly service you receive is well worth any fees to get this protection

So thankful my mother-in-law talked me into getting this when I purchased my laptop back in late 2020. About 14 months later my laptop screen suddenly stopped working. You could hear the computer turn on, but the screen- nothing!!! Took it into Best Buy/Geek Squad. They had it about a 4-5weeks, but were unable to get the part to fix it within the contract terms. Therefore, I was eligible for an exchange. They kept me updated throughout and the exchange in-store was very easy. Calling the Best Buy phone number/customer service....that's a completely different story. BUT, working with Geek Squad and the in-store people was an excellent experience given the circumstances.

I’m thankful for the extra coverage you provide for your products and that you’ve simplified the service.

I absolutely love my insurance policy from Best Buy! It gives me total peace of mind knowing my purchases are protected. The coverage is comprehensive, easy to use, and such a great value for my money. I highly recommend it to anyone looking for reliable and affordable product protection!

Great use for a high school teen Has durability to it as well. My kid loves leaving it in random places. Uses for high school, games, and movies. No complaints

Absolutely love Geek Squad. Completely worth every penny. These guys know there stuff. Every electronici buy has Geek Squad protection.

I always get the geek squad protection because it comes in handy with kids in the house. my last lenovo yoga my kids dropped and i just took it to the fine people at Best Buy and they weren’t able to repair it but they replaced it with no issues

I have used this service previously and they always clarify all my doubts

Great customer service with very quick tech support both in person and online

Haven't had to take advantage of the extra warranty yet, but if I do it will be well worth the money

Haven’t used it yet, but knowing I have a safety net makes me more comfortable. I had a previous laptop that I spilled a drink on and it fried it. I had no protection plan then. So this time I decided the protection plan was worth it.

Geek Squad quickly and efficiently resolved a complex computer issue. The technician was knowledgeable, explained options clearly, and provided excellent customer service. Highly recommend!

Fantastic coverage. Will continue to buy all my electronics and appliances from Best Buy.

Great comfort with accidental damage protection for my new laptop. Haven't used it yet and sincerely hope that it is never needed, but it is a great comfort to have the protection there if something bad happens....

Geek squad was absolutely Fantastic when working on my ASUS ROG laptop. I needed a mother board replacement after screwing up my audio Jack and they took it in no questions asked, I just had to give a description of when happened and needed fixing and they took care of it for me. They replaced the board, and had it back to me within a week or so. Even giving me instructions on how to reset up my windows. Fantastic customer service 0 differences from when I took it in to getting it back (performance wise) Really fast return rate I genuinely don’t have any complaints, thank you geek squad!

Who can't use even a short term protection on an item bought? I know I like the piece of mind.

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.

I recommend getting this if you're buying expensive electronics. I bought this with my Razer Blade 15 laptop, which cost $2000. I was skeptical to get this at first, but I did anyway. After a year, my laptop develop 1 dead pixel. Geek Squad didn't agree to repair it because they would onlydo it if there are at least 3 dead pixels. I sent my laptop to Razer. It came back with the issue fixed, but now with a trackpad issue. I brought it to Geek Squad again, but this time, somehow the system doesn't let them send out my laptop for repair. I believe it was because they didn't have the replacement parts from Razer. So they gave me a full refund of the laptop. Although I was unhappy at first that they weren't able to repair my laptop (due to it being Razer), I was happy to get a full refund. Now I can use that to buy another laptop. And I would get this Geek Squad protection again.

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.