Customer Ratings & Reviews

Gave me comfort knowing that I can get assistance anytime.

Always good to get warranty and protection for products

i HOPE I DONT HAVE TO USE THE WARRANTY THAT I BOUGHT .

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

Geek Shah’s never let me down. Coverage well worth it.

every body needs to be use this One of the best services

Just bought a 2 year protection plan in case anything happens to my laptop.

Good to have when electing to buy products that may fail after manufactures warranty.

Was able to help me get a new charger when mine broke!

needed this so many times with the surface pro! would recomend

I am not very computer savvy so it is reassuring that I have this help available to me

I haven't had to use this service yet but I am so happy that it is available to me.

On big purchases, always get the protection plans. Just doesn't make sense to not have.

I really love how their protection covers everything.

You never know when or what will happen, and sense of security

I can count on the Geek Squad to provide reliable service..

haven't had to use this yet but I am glad that I have it.

The agents helped me fixed my computer and updated it too!

This has proven to be an extremely valuable purchase.

Nice protection plan I feel secured Loving and safe.