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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 12001 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 500 Showing 9,981-10,000 of 12,001 reviews
  • Rated 5 out of 5 stars

    Piece of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have piece of mind if you are clumsy and dum

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I bought the protection but haven't needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it just in case but as of yet not needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m careful with stuff so didn’t end up needing this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't take advantage of this your missing out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    laptop display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to use this once already, Lenovo replaced the laptop display.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always love buying something that you hope you never have to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection is always best when comes to a lot of things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help for any product you buy. Thanks Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone that buys a Laptop should definitely purchase the protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used the service once and everything worked out great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought for Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not clear to me that this coverage was limited when it came to the MAC and that I really needed to by additional Apple coverage for the screen. I did luck out because Apple waived the fee and fixed my screen for free but I did have to purchase an extended warranty with them. I would recommend this coverage to a friend by do advise to get all of the coverage and useage details.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your feedback, HDMI. We should always make sure every customer leaves our store knowing all they need to know about their purchase. I apologize if some details may have been left out during that visit. It's good to hear that your Mac was able to be repaired and that you're back up and running!
      https://www-ssl.bestbuy.com/usw/termsconditions/anonymous will give you every detail of your plan, should you wish to reference that page in the future.

  • Rated 5 out of 5 stars

    always helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    staff often is helpful and usually resolves my issues in a understanding way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I purchased the geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is reliable and will take care of you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Purchased this protection plan for the new laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but well worth it. Accidents always happen and it’s good to be prepared

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lov"vvvvvvvvvvvvvv Lovvvvv"vvvvvvvvvv Eill buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is wonderful, they will help you with anything you need!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice policy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considered a good product for the insurance policy fee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good idea to get the geek squad protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for having just in case you need it great cost

    I would recommend this to a friend