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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 12002 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 512 Showing 10,221-10,240 of 12,002 reviews
  • Rated 5 out of 5 stars

    Good accessories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lets me have an extra usb port on the laptop. Works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes you do pay for this service, but is a great relief knowing if anything goes wrong you are protected !!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person instore and online help were always great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great deal and worth the money. Would buy this again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Let's see if work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought so I wish work when I needed, and after that I can see how work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If anything goes wrong I know I can just call geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection is prine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing this item was an excellent choice for the new laptop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What they don't tell you...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What they don't tell you when you purchase the 3-year protection plan is that it takes on average 5 weeks (what the Geek Squad agent told me) to complete the repair. They have to ship the device out to their central repair processing center. When I think about it, I paid $320 for this service two years ago, which from a time value of money perspective is not that different from the amount I'd have to pay right now to a third-party repair business to replace my cracked laptop screen. The only difference is that the third-party repair guy would fix my laptop much faster than the 5 weeks offered by Geek Squad! This protection plan is worthless.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for connecting with us on this. I apologize for the misunderstanding. It's always frustrating when communication falls through. Generally, for most computers we ship out for repair, we expect them back within 10-14 days. That change depending on the severity of course. We'd be happy to answer any further questions you may have. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 if you need any assistance.

  • Rated 4 out of 5 stars

    peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for peace of mind as I am prone to accidents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always helpful to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never know when you will need an expert to fix something!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much needed product. Easy of mind protection. No assembly required.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One should always protect ones investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I never have to use my product protection plan. However, it’s nice to know it’s there if I need it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection that I would highly recommend to others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TY Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is always there for you.Couldn't live without them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have in the event of accidents and needed to protect investment. Easy to use in the event needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people are so kind and go above and beyond to help you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get this on everything I buy u never know what will happen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that they explain to you everything about the guarantee.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extra Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relief knowing I have a safety net if something goes wrong.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    lereview

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK basic computer. A little difficult to set up with all the Microsoft stuff. Had to use my sons IT knowledge to get things going. The keys seem a bit cheap. Should have been lit keys. The case is a little cheap. But overall a decent basic computer.

    I would recommend this to a friend