Customer Ratings & Reviews

It was good price for the device I purchased and what it covers.

The agents are generally taking good care of the problems and are helpful!

I purchased for my niece for Christmas 2022 and by May 2023 it would not power up, so I took it to have it repaired under the accident plan I purchased and GS sent it out for repair and when It came back I took it to my niece and it still would not power on. I took it rightback to best buy/GS and they took it back, this was right before the store closed and they were going to replace it but could not find one as close in value even spoke with the supervisor of GS that night he told me he could not authorize the replacement that the Best Buy store manager, Bob will have to approve it (he had alreay went home). The supervisor at GS gave me a card with store credit I told him I just want a replacement per the warranty I purchased not a store credit. He assured me that I will not have an issue with getting it replaced. I called Best Buy the very next day asked to speak with Bob no answer left message. Bob called me back told me that he would not approve the replacement, so I told him just send the computer back out to be repaired he placed me on hold and eventually came back and told me that they no longer have the computer it was sent to be destroyed. So now I have a store credit, no computer and the GS plan that I paid for was worthless. I don't want to ever shop at Best Buy Savannah Ga due to how I was treated when I paid for a protection plan for an Item they no longer support or sell and they would not replace or repair the computer. Don't purchase the plan. I told Bob how would a lawyer feel about not providing me with a replacement or repair for the computer I purchased with a PROTECTION PLAN. He stated if I talk lawyers he can no longer speak with me and I would need to call the corporate office. BUYERS BEWARE!!!!

Great people and very knowledgeable. They were quick to help.

The geek squad was very quick to answer any questions I had.

I would definitely recommend that you purchase this product.

This is an absolute Must Have!!! Great deal, great price

Great service and protections for warranty. Well worth it

Very good protection product and would recommend to family and friends

Good to have a backup plan when one needs it, just in case.

Great to know that you have protection at a minimum cost

Totally recommend this service they have your back when needed

Hardly bought anything from Bestbuy without Geek warrants

Geek squad is awesome to have on all your electronic needs.

The Geek Squad sent a how to email every time I purchased a product.

I got this at a good price, very useful and they are friendly.

It is equal to extension of warrantee for a year for me.

This was a smart item to purchase for my child's laptop. Glad I got it.

Love it! Don't know what I would do without it. Must have

Can’t believe everything that’s is covered by this insurance