Customer Ratings & Reviews

We purchased the warranty & hope we don’t have to use it.

Not used it yet Hopefully using it soon in the near future

Made it super easy to fix minor probloms would deffinatly reccomend buying

Sadly, my computer was stolen within a few months of me purchasing it. I called Geek Squad to find out if there were any options available to me since I had purchased insurance once I bought my HP computer. The Geek Squad professional simply replied, “no we don’t have any options available,” and we disconnected our call. Does not cover lost, or stolen devices at all, only faulty devices from my understanding. The manufacturer offers 1 year of insurance and Geek Squad capitalizes on that by offering you insurance for a longer period of time that covers nothing!

I was happy that I could arrange an appointment easily. When they couldn't fix it, I got a new one

The Geek Squad peeps know their stuff and are helpful.

Love having peace of mind when something goes wrong

Dope service, lowkey doing this just for the 25 points

agent was knowledgeable and answered my questions until I was satisfied

My kids are very happy with they new computer.....

Definitely a must when you have a child. Really helped me out

Greek Squad need to try hard to Help people with Warranty

Hope i don't have to use it. Otherwise, I'd say it's good.

I have went in and they fixed my laptop in a quick time..

I would defiantly recommend if you are making an expensive purchase

Staff made it easy to find what I was looking for.

For tree year protection I think it very reasonable.

This will protect my purchase in case of accidental damage.

When my laptop broke they completely replaced it!!

My laptop charger stopped working and its supposed to be covered by this protection plan. When I called, I got transferred to a sales rep who apparently though I didn't know how to use an online shopping tool and that's why I called. After I reiterated that I had called to get my charger replaced, I was placed on another hold and then after another 15 minutes of waiting, the call was disconnected. This was also my second attempt to get through to an agent. I also tried using their call back tool, but only ever received an automated call that told me they hadn't been able to get to me when they said they would. Maybe this works when you can go into the stores, but I've received no actual help or coverage now that I can't get into a store due to covid. Don't bother buying protection from BestBuy, they're not going to cover you when you need it.