Customer Ratings & Reviews

I need to come in to use the Geek Squad service but my warranty has expired.

For a young teen so wantes to be certain if any issues they would be handled

I’m very sad because my computer it took long time to get fix

I hate that you really can't trust the products that you buy. So, you feel like you're forced to buy it

Not sure why the sales associate felt I really needed this add-on when I already had the Total Tech Service Agreement in place but I was in a hurry and paid extra for this. Sometimes your Best Buy is to take your time and consider just purchasing on-line so you have some time to think before pulling the "gotcha" trigger.

1 year accidental coverage for Microsoft laptop, The charging cable stripped and was replaced. but was replaced with a third party charger, not an original Microsoft laptop charger. does not stay in the port keep falling out. and it already broke. not sure if best buy will replace since warranty is up. have not been able to go to best buy due to Covid 19

Make sure that if you plan on getting coverage you get the one that covers EVERYTHING.

Never used it bought it with something else and when I returned I never used it

It definitely gives you a sense of security although it's really not necessary if you can reasonably take care of your hardware.

Laptop was less than a year old and was sent in for corner crack in screen. Was told not able to repair. Was given an instore credit for 2/3 of what the product cost and nothing was ever mentioned about the extended warranty purchased.

wish it contained more discounts or products without having to pay additional

I keep getting the runaround and transferred from one person to the next. I am told that the 3 year accidental geek squad protection plan does not cover accidental damage. What a crock. $300. Accidental plan that does not cover accidental damage???????

I’ve used geek squad a few times with my laptops and they have completely satisfied my needs.

I have not used this service so far. Hope I do not have to use it. Took is for protection.

Ease of mind from past Best Buy purchases. I know I can bring back with no questions asked.

I had issues with my computer from the day of purchase and continue to have the same issues today. I received no help from the Geek Squad. All they would do is offer to send my laptop to the manufacturer (HP) for repair.

They really tried to help over several days, but were unable to fix the problem and blamed the problem on the computer. Called my IT friend that then fixed the problem in less than 15 minutes.

The protevtion plan works fine. N/a I havent needed to use my plan yet.

It covers 1 replacement from Accidental Handling. That's the only reason I got it because the manufacturer doesn't do this.

The Geek Squad person was a great up to install my new computer and walk me through new apps.