Customer Ratings & Reviews

The Geek Squad! Nothing else needs to be said. Their reputation says it all. I have worked with them in the past and they are awesome!

This isn't a fair question. The Chromebook was purchased a month ago and haven't needed to use the warranty. I hope we won't have to.

Helped me get all set up the and service was priceless geek was professional and knowledgeable and was such a great help! A+ #1

Love the adh protection offered especially on laptops.

Just picked up my refurbished computer earlier today. I'm already happy with my purchase. I've been needing a new computer for school and I usually get confused when buying a computer but it was really easy to set up and everything works fast/great! Thanks, Joy Systems!

I've proudly had this laptop for over 3 years and it has served me well. However, I opened it to hear a crackling and found that my screen is separating from the frame by the left hinge. It's only slightly affecting my display, but of course, I'm unable to close my laptop. It's a very thin & fragile screen, and I feel that's why I stumbled upon this problem. Thankfully I caught it early, but I believe my whole screen is indeed going to have to be replaced amongst other smaller things. The performance of this laptop is A+ and was used daily for multiple hours for the past 3 years. Overall, I would recommend this to others, but take care when opening/closing.

Good for personal on hand device help. Can call or chat by debice.

It's there if needed. Didn't have to use it , but the geek squad is there

Even though I did not use the protection. Still was happy to know I had it

They have been there to help out when something happens. Quick response and know the issues.

Great color shade choices. Great Basic working Laptop!

Its quick and easy to use just sign in with your email and you are good to go.

This laptop is very good performance and stability wise. The only issue I have with it is, the screen is peeling off I'm not sure if it was glued properly, it may be the heat from the CPU and GPU but I've noticed the screen is peeling off and the lid is starting to warp. Maybe its just my product but I have heard the MSI does cut corners here and there. For a laptop I paid over $2100 for, I expect more I really did. Most games on this run smoothly at 1080p with the 2070 super GPU and the amount of ram with 32Gb makes this laptop very fast I enjoy using it I just don't want to keep closing and opening the lid incase the screen peels completely off then I'm going to have an issue with MSI (Ill be on the phone with them demanding they fix the issue). I may contact Geek Squad in the near future first to see if they can re glue the screen to the lid but ill wait and see how bad the issue gets before that and contacting MSI directly.

Great service, friendly employees as well as knowledgeable.

Great experience with Geek Squad! The team was professional, friendly, and efficient. They solved my issue quickly and explained everything clearly. Highly recommend their service

I love Lenovo, it just needs more memory at an affordable price. Theres a large price hike for between the 16GB and the 32GB of RAM. Other than that, the product is rop tier! Touch screen is chef’s kiss

For Laptops, this is a MUST. The protection plan is the best in the industry.

Excellent service!!! Love my new laptop guys!!! Ordered online in the morning, picked it up at lunch NICE and got a GREAT DEAL! Thanks Carl I

Great service definitely recommend getting protection

Excellent picture quality and color. Screen is very clearN