Customer Ratings & Reviews

Always a good thing to buy! You never know when you’ll need to use it!

I bought the Geek Squad protection to cover my new laptop after the manufacture warranty expires I normally pass on this option, but due to the cost of the laptop, I thought I would pay extra for the peace of mind. Is it really needed? I don't know, only time will tell.

They were so helpful when i made a mistake loading something in my phone instead of computer. They took the time to explain what i did and made me feel that it was ok everyone makes mistakes. These guys really know what they are doing.

I love this protection plan it’s affordable and is great in case I break my laptop.

The return time for my laptop replacement for a broken screen was a bit far out at 3 weeks but I was glad I had it when I accidently dropped my new laptop.

I actually had my tab button on my laptop break in half and I brought my laptop in and they put on a whole new keyboard. The geek squad team had my laptop back to me in two weeks which was pretty crazy fast with most of that time was shipping my laptop.

It’s good to have , I always purchase insurance anytime I buy electronics from any place. But Best Buy geek squad is good until it’s not, meaning when you run into a issue that’s not covered

Very good service! Had to have my screen replaced twice and got it back in less than a week both times. Very friendly and understanding!

Get your three-year protection specially for any mishaps that could happen when you’re gaming. I recommend getting it because all that money you spend and you have a problem or he happens area control you’ll need it.

Haven't needed to use it yet but I love having the service just in case.

This is a must have for any electronic devices! My old computer crashed in the midst of my Classes for my Master's Degree and I panicked! I brought a new laptop and was adamant on purchasing additional coverage in case something goes wrong.

A must have with laptops as with kids at home, there is chance of spilling liquids or dropping the laptop, and accidental damage is covered by Geek Squad.

I havent really use an accidental geek squad protection, hope I never use it, but it is really difficult to talk to someone, I've spent 1 hour trying to someone to help me, so I hope I never get an accident 'cause they are pretty much difficult to talk.

I was leary to spend the extra money but it was so worth it!! Within 2 months of having my computer I accidentally dropped it and cracked the screen. My warranty allowed me to have my old computer replaced with a brand new computer with no additional charge!!

Buying this 3 year accident protection plan is a game changer and it will protect my purchased electronic device

I heard a lot of good things about this warranty, so I got a 4-year one for my laptop.

I had to hv my computer looked at and they were prompt getting it back to me.

Bought a surface pro for son, 3yr plan he cracked the glass they replaced it with a new one. 2 and a half years in on plan cracked screen again they said the surface pro we had was not available anymore so the gave us full credit back from original price of purchase.

Not usually a fan of buying store warranties but this is the exception. Had another book that got the screen broken. Found the part online but they were out of stock. Warranty was cheaper and don't have to deal with the hassle of fixing it myself.

I always go to Geek Squad whenever I have issues with anything. They are so friendly! Super knowledgeable employees and they walk you through the whole process!