Customer Ratings & Reviews

The Geek Squad does a great job checking and fixing my PC when I have a problem. They log into my PC remotely and work on my PC while I am at home. I can see what they are doing. They have always been helpful, friendly and professional.

got this just for the piece of mind since my last laptop got a crack on the screen and I didn't have this

Good understanding of. Product and evaluation of system

The agents has helped repair my laptops in the past. It’s very easy to schedule an appointment and everyone’s been very helpful.

The team are so nice and know so much, cleared up my issue after 15 minutes of being there

I like having this on my computer as this ensures protection on it so I can hopefully prevent what happened to my previous laptop.

You can always count on the Geek Squad to make things right! They have found a way to fix everything we have ever brought in!

Always add the Geek Squad protection, well worth the extra dollar.

Good since I’m doing a two year for college with my laptop being in use and if anything happens, geek squad got my back:)

Great service that I hope to not need but will if I have to.

Great knowing I can stop by and get answers/ service on my devices with trusted personnel!

Bought this protection plan for a laptop. Chances of me actually needing it is slim, but we have kids so expect the unexpected. Bought it mainly for pixels blowing out, screen cracking, and/or water damage. (Hopefully not a trifecta of all of the above.)

I always buy the geek squad warranty. Other places offer warranties but you have to send the item in and wait at least two weeks or more for a decision to be made, with the Geek Squad you take it in and they fix or replace it in a few days. I highly recommend their services.

Amazing service. This goes for my tablet; Wacom one. They don’t ask questions unless needed. they’re just helpful and wish for you to be not annoyed which is all I can genuinely ask for. Thank you.

This is the first laptop that I bought on my own and $100 is honestly a lot for me to pay for a laptop so I had to make sure that my laptop was going to be protected and after talking it over with the Best Buy employees I found a Geek Squad was the best purchase for my investment

3 years Geek Squad Protection plan is so worth it! It's the only way to go when buying tech products and applications. This is what keeps us coming back to Best Buy!!!

I purchased the 'physical' (for damages that might occur - like dropping the computer, cracking the screen, spilling coffee on it, etc.) Geek Squad protection plan because my laptop travels frequently. Always good to have because you never know what might happen on the road....

So far I haven't needed to utilize the service but I'll go on previous experience in rating them

it provides you with great protection. it got a laptop 2 years ago and bought this extended services. I got a credit for the full amount of the product price because it has issues and I was able to upgrades to a new laptop.

Takes care of want needs to be done or fixed great service