Customer Ratings & Reviews

Coverage for my Best Buy products gives me assurance that if any problems arise I'll be fine

I know I am old school, but companies should provide protection on their products without extra fees. Despite the cost, I find geek squad to be mostly professional and helpful.

My order was easy to send online and the delivery was fast and on time. Best Buy has always been my first choice for computers and laptops. I am looking forward to using my new computer. I appreciate the help and support of Joy Systems.

The joysystems dell laptop purchased through best buy arrived fast and has no physical defects. I was well packaged. I do wish there was mention on the description that the fingerprint reader and the camera were not compatible with windows 11 hello sign in features. Seems to be a very expensive computer for these functions not to work.

Great service. Definitely worth the money. My ipad screen broke. I brought it in, but they didnt have the same one. It worked out though, cause i recieved a free upgrade to a better one! The same thing happened with my TV. The screen malfunctioned and since they couldnt fix it, i recieved a gift card for the price i paid for it almost a year later.

Computer is fast and responsive, I would recommend this as a budget laptop, the only flaw is that when I try and press the "L" key it either takes to clicks to work, or when you press it once it does 2 L's instead of just one, other than that I recommendthis

Wish this would also cover partial refunds or returns within the 4 years

First off, the laptop was fantastic to start. It played the games I wanted, I was never rough with it. It lived in its travel case when not in use. Lots of padding and protection and never dropped. 6 months after buying it, my wife and I are sitting in the living room watching movies on it. Put it away and go to bed and the next day it bricks itself. I have device insurance. I spent 2700$ on the model I have with 64gb ram. It initially got stuck in a BIOS loop trying to auto update. Let it run and it keeps restarting. Finally it just goes full black screen, no post, nothing. Just those pretty RGB keyboard and case lights. Take it to a repair shop because again, device protection. Brand new laptop. They tell me it's so new they cant even get the replacement part. Which is the motherboard. Thats right, the motherboard up and ate itself. Currently in the process of replace or reimbursement through device protection. Ill take the reimbursement. I dont need this headache in my life. I certainly dont want another laptop that randomly eats its own motherboard. To recap. I treated this thing with kids gloves for the time I owned it. I didnt mess with any settings in the bios or add more RAM or mess with the guts. The thing just went kaput.

no brainer to go with any tech investment. helps you get the most out of your purchase

I have not needed any help but it is great to know it is available.

Soft keyboard, not heavy, speed is excellent. Also the amount of memory is a direct joy, it's really great. And of course the price of the product is undeniably delightful. I am very happy with my purchase and will definitely be shopping at Best Buy again.

I’ve had everything from Acer netbooks back in the day all the way to MacBook Pros and I have to say this is the most well-balanced most efficient laptop I’ve ever had. It might not be perfect, but closest thing I’ve had yet.

Great Laptop, Just better than any other gaming laptop I owned in the past, from Alienware to Razer. Maybe the only downfall is the keyboard lighting, the keyboard is incredible with a deep satisfying click. Ultra powerful and ultra portable. and great battery life, anywhere from 8 to 11 hrs of screen on time. Beyond the capabilities of any gaming laptop I've used before, especially in the small form factor. The G14 just weights about 3.5 lb. Very happy with purchase. Best laptop of 2020.

I'm really happy that I ordered a laptop from Best Buy rather than Amazon. I have ordered 8 laptops and 3 Chromebooks from them since 2007. My last Chromebook died the day after I got it. Best Buy also has free 2 day shipping whereas you have to pay for Amazon Prime. I am officially boycotting Amazon. I'm sure Best Buy wouldn't send me three refurbished Chromebooks when I ordered them as new.

Im always the one who says eh I dont need it and it never fails within the first week i drop it crack it spill on it or lose it. Ive had 5 laptops in the last 3 years. This time i opted in and it's definitely a stress reliever. Geek squad protection is the way to goand always opt in for the 3 year plan.

Haven’t used yet but price was pretty good for what you get

Good prices and cover protection. The team is very professional.

GeekSquad is always helpful. Always get the protection.

GeekSquad is always helpful. Always get the protection.

I've gone in for assistance from the Geek Squad for both my laptop (Best Buy purchase) and iPhone (outside purchase( on a number of occasions. Love the 2 day shipping. Also got enhanced assistance to replace a laptop recently, which was key. The peace of mind alone is great to have, and the cost is reasonable given the coverage window.