Customer Ratings & Reviews

I try to buy protection plan with all my purchases. It has always worked out for me when I have problems. It's worh the monies.

Have all questions answer great timing and attention and buying for all my items

Someone knocked into our laptop and it fell. We thought it was okay until we turned it off later and noticed a crack on the screen. Fortunately we have the warranty on it and took it back to Best Buy Geek Squad. The timeframe they gave to have it fixed was right on the money and we have not had an issue with the laptop since.

Geek squad is the best! Anytime I need help, they are right there!

The agents worked through, and explained the new, and improved high quality computer to me, and answered all my questions, so I could understand for future improvements, and work I will be using this computer for.

this is a must for any child that is required to bring laptop to and from school. This gives parents and children a little relief from being super nervous when transporting to school.

Great to buy for any expensive labtop or accessory… helps me feel safe when bringing it out

bought some peace of mind for our laptop computer. don't have to worry about someone spilling coffee on it because we can easily get it repaired.

Always good to have warranty You think you might not need it but trust me you do

Already used the service twice. Staff is so helpful, accommodating, service is top notch! Will extend next year without a second thought.

This his has to be the best thing ever! I had 2 laptops that needed attention and it didn’t cost me a dime. In store service or in home is absolutely the BEST!!

Haven't really had to use it yet but I have it just in case

They are always very helpful and the service is excellent. Would definitely recommend

Took my laptop because it wasn't holding charge and they said it was going to take 4 to 5 weeks to get it back but I got it in 2 weeks and they send updates as to what is being done which is a plus.

Definitely needed coverage for my Acer Nitro 5 Gaming Laptop. A little bit expensive, but you never know when you need coverage) insurance on an expensive product like I bought. Once again, it comes in handy when needed!

Do Glad that I got this so if anything happens to the computer I'm able to get it fixed

Excellent product and service. Would highly recommend.

Good and excellent I would recommend it to my friends

I purchased this protection and used it once already for a faulty locking mechanism on my laptop. It was probably covered under the normal warranty but this way there were no questions asked.

I purchased a computer with the full protection plan from Office Depot, it broke after 2 weeks, they told me I would have to send it back to the manufacturer. When I purchased a computer at best buy, Geek Squad handled it. I will always buy from Best Buy.