Customer Ratings & Reviews

Didn't help my with anything, they couldn't repair hinges of a laptop, so they refunded the laptop purchase price, which didn't even cover the equal replacement value, since the equal value laptops were more expensive. Blamed me for the hinges, an didn't refund this geek squad repair. Not really worth it.

So glad I purchased this protection. I take care of what I buy.

I’m so glad i bought this because my daughter is so clumsy and breaks things quick i’m glad geek squad could help!!

Any purchase through Geek Squad is a smart one. This is a consumer-oriented company that values and respects its customers by offering quality products and merchandise at a fair price. The costs for this 3 -year Accidental Geek Squad Protection plan is nothing compared to the value I will be getting. Technology is pricey and a warranty ends after 12 months. This plan protects my pocketbook for the next 3 years.

Haven't had to use geek squad yet but great customer service

I like to have the security of knowing that if something happens to my device when it is still fairly new that it will be repaired or replaced without charge to me. If I do not use it, then it was good insurance. I have had a few devices over the years that have failed and were refunded the entire purchased price plus any unused warranty to spend on a new item.

This has saved me on other computers. Protect plans are good to have.

Find the Geek Squad to be a lifesaver. I am not a millennial although I spend many hours on the computer during the week at my workplace, it's a difference when working on a personal laptop at home and I'm grateful to have a Geek Squad to assist and pull me out of a jam, provide one on one assistance with my laptops when needed. I've used them several times. Would recommend.

It is always worth getting protection on your electronics. I always try to get the max protection that geek squad offers because when they say that it covers everything they do. In the past they have repaired crack screens, spilled liquid damage, the blue screen of death and other things as well. Trust me this more than pays for itself, especially if there are children in the home who aren't as careful as you would wish them to be.

Geek squad services are usually very good. If you have a product under GS warranty and you have problems, you can return your item to Best Buy and get another equivalent product. I get GS warranties on everything I purchase from BB. However, I took 1 star away because if you don’t need to utilize your warranty for your product, you don’t get any percentage of your $$ back for it.

After we bought a new HP laptop we had to get two others and my PC tower all changed over to Windows 10 before Microsoft quit doing any updates on our Windows 7. Naturally we bought the Geek Squad protection in the event that we had any problems. We had to take all of them back in because things just weren't running right with each of the older systems The Geek Squad always came through and fixed the problems and we had our computers back in no time.

When purchasing a product that may create a problem later it is best that you get a Geek Squad subscription, it is the best subscription I have ever purchased. The Geek Squad team are truly knowledgeable and explain what is needed and what is done with your computer or phone.

Definetly needed! It will cover the cost if this device accidentally drops!

Greek squad is awesome. Definitely would recommend if you have electronic purchases

The Geeks are the best! They take care of every issue I come across. All I have to do is call them and they take over. With the remote access they are able to access my machine and find and correct the problem every time. A lot of times they are able to just tell me what to do without taking over my machine. I live 50 miles from the nearest Best Buy/Geek Squad store and am far more confident with their expertise than what I can find locally.

I have always found Geek Squad to be very responsive and the work they do is top notch

I had a complicated situation by buying online and not exactly knowing all of the ins and outs of what I purchased. When I went into the store, Eric was so helpful and got me all straightened out. He explained everything to me and set up my computers.

Exellent service. Very helpful when needed. Thank you!

For the amount of money spent on electronics in the first place, let alone replacement costs, getting additional protection is very worth it to me...more 3 years out, for many people who don't take good care of their gear, seems to be when they'd damage/destroy things anyway. You may not think it's worth it...so consider the cost of having to find and buy what you're getting all over again before you pass this up.

The agents were extremely helpful. I recently damaged my computer and geek squad immediately took me in and explain to me step by step what the process is to getting it repaired