Customer Ratings & Reviews

Didn't know I was going to be using it so soon on the screen only covers about $400 worth of damage

Great to have for all electronics would hate to have a device break without so make sure you are all getting the protection plans

I always get this when I buy big items. I haven't had to use it a lot, but I have been thankful when I did.

I have used this service previously and they always clarify all my doubts

Everyone needs protection on their investments when spelling a lot of a laptop with all the bells and whistles. Accidents can happen to anyone, anytime.

The Geek Squad is definitely a group of electronic wizards! Luckily for me because I have no such powers, but now they are on my team, and that makes me feel even better about my purchase.

Excellent buy and it is great social media,with games

I had left a small usb on top of the keyboard and didn’t notice I left it and shut the screen. This of course led to a a small crack on the corner which led to half the screen not working. I contacted Best Buy and geek squad and got it resolved right away. They took it in and replaced the screen in a couple days at no charge and got it right back, good as new.

Like Love It Best I’ve Ever had

The accidental protection is one the best things offered through best buy. And the best thing is I don't have to deal with a third party I just go to my local store and they always have fixed or replaced the electronics that I have purchased with the this plan. It is well worth the price as it covers everything. I was sold on it years ago and have continued to purchase it ever time I buy new electronics.

Computer gets quite hot after an hour or so of gameplay, I would recommend getting a fan to keep it from blowing up. Definitely a nice computer, but more on the expensive side for how how it can get.

What a freaking joke. I buy a Asus ZenBook DUO. Nice machine. My store doesn't carry it... so if I want it I have to buy it online. I open the box and the Asus Pen it come with is broken... the button on the pen is no longer attached, I spend two weeks in email hell with ASUS until they finally tell me to contact where I bought it. Long story short best buy.com says... "we don't sell the pen... you'll have to return the whole computer to get the pen". I've spent two weeks getting this machine just the way I want it... I am not sending it back... OR you could go to your local store... I go to my local store... nothing in stock, they don't sell the ASUS pen so they don't know why bestbuy.com would send me to the store when there is nothing they can do. All around customer service F's for everyone. If I had opened the pen right away... I would have brought it all in... but after two week with ASUS dinking around...

Great customer service with very quick tech support both in person and online

Bought this to protect a laptop purchase for my daughter for school. So far, haven't needed to use it. Good to know if the device breaks, she has someone to fix it

I think that this was the best service I've ever received in this kind of transaction. My laptop had a catastrophic accident. Geeks managed to transfer all my data, even emails to their system and restore it to the new machine without a single issue. The repair was not possible but I was kept informed of what was happening, and able to make a choice of a new laptop in a reasonable time(30 days) I was given excellent support in making my decision -- good understanding of my needs, absolutely no hint of sexism or agism involved. I dealt with about 6 different Geeks and every one of them was helpful and supportive. Have already recommended the service to several people.

The HP - OmniBook X - Copilot+ PC - 14" 2.2K Touch-Screen Laptop - Snapdragon X Elite - 16GB Memory - 1TB SDD - Meteor Silver- is a great laptop as to performance and excellent battery life. Only two down sides 1. the win11 24h2 Ver will not allow printers to be installed using their own drivers only use the installed ms driver. This means Label printer like from Dymolabel can not be installed as windows will not all its drivers to be inserted into the "list of printer drivers" need to select the printer driver for the physical printer; 2. must manually set the dpi in the printer setting to 600 as the default was 300, in order for bar coding to be printed so scanner can read it correctly. do not use co-pilot so not an issue it was missing.

I use geek squad for everything I buy through Best Buy. I have for years. Will continue to do so ! Always super helpful and prompt if I need to bring a device in.

Geek squad service is a pretty cool service. The ability to have that service available and worked on while your there is great.

I like my geek squad protection as I rest assured I can have my new computer fixed if need be

Have had this for 4 years love it so much I just wish extending the protection plan wasn’t so expensive