Customer Ratings & Reviews

I like to make sure I get protection on my expensive investments. The Geek Squad protection plans are BY FAR the best "extended warranty" service I have ever seen till this day. I've never had any issues with bringing something in that broke and them it covering what they promise. Can't say the same for other places....

My computer has been having some issues and I'm so happy I purchased the Geek Squad service. While sending a laptop out would take a few weeks too long at this point. I do plan on taking advantage of the service before the three years is up.

This protection plan is a must. It covers my device from accidentals.

Getting this was a great gift for my father in law. He truly enjoys it and would recommend it to anyone

They helped me get a new computer, i accidently spilled coffee on my MSI Stealth and got close to 2,000 back for a new computer

I've been very fortunate that my laptops haven't broken down on me. I just bough a new HP Pavilion x360 and it was on the pricier side. Buying this warranty gave me some piece in mind that if something would go wrong or if I spilled coffee on my laptop, I would be protected.

This laptop is small but mighty. Easy setup ans works lije a charm. You won't regret buying it.

When I went to turn my laptop on, nothing came up. No matter how we tried to get it up and running, nothing happened. Brought it to Best Buy and the Geek Squad checked it out. Seems as though the battery somehow came loose and is working just fine.

I paid the additional cost for a person to come to the hosue and it was WELL worth it. He did a great job setting up my printer with all my devices in the house. He did it in less than a hour, it would have taken me a couple of hours to figure it all out.

I recently had a problem with my Lenovo Yoga 730 laptop. It was not charging the battery so I had to send it in. It was still under the 1 year manufacturer's warranty but I needed it back quick so decided to take it in and let the GEEK Squad take care of me faster! HA! Geek Squad informed me that it would take 6 weeks for them to replace my battery!!! SIX WEEKS!!! Needless to say Lenovo got it back to me quicker (though not the 5 days they estimated - it was almost 3 weeks). I always buy the Geek Squad for my devices but this was my first time ever almost having to use it. I ended up having to buy a cheap computer to get me through so I wasn't computer-less. I'm disappointed in the estimated turn around time I was given by Geek Squad. Other than that I hope I'll never have to use Geek Squad ever, but I figure paying for it is still worth it for a computer that's worth over $1000.

Laptop has been very reliable and useful for my needs. Recommend for the folks how don’t need a lot but just enough when it comes to having a laptop.

I bought the Geek Squad protection to cover my new laptop after the manufacture warranty expires I normally pass on this option, but due to the cost of the laptop, I thought I would pay extra for the peace of mind. Is it really needed? I don't know, only time will tell.

Really helps knowing if some accident happens and it breaks you are taken care of! Don’t have to go spend a lot of money on a new one

This plan protects everything in the box. Laptop and cord. They will help you with anything anytime, appointment or not. Very helpful service associates. Really worth it if you plan to use device for an extended period of time doing the same thing (college, job, business, etc)

My little cousin comes over faithfully and uses my lab top! She says it works perfectly and she is always downloading and adding software! It stays bug free w/all my anti-viruses! Love it….!

I think it’s a great idea to get this Incase your computer breaks

Gamers are hard on computers. The Geek Squad had managed to salvage several accidents for us. Brought the three-year protection for the hardcore gamer in the family.

Very good choice for a teenager. Has came in really handy although it takes about 3 weeks to get back

Great customer service and support, never had a problem with geek squad

The agents fixed my computer within no time! Highly recommended geek squad! The are the best in the business!