Customer Ratings & Reviews

Pricey piece of equipment prone to malfunctions so worth getting the Geek Squad service protection.

Extra warranty is always good to get. Especially on things you use a lot. Replacement so easy.

It’s necessary for today’s tech. We purchased a Neato and without any has had to have it replaced.

always glad to help and always quality service. no natter the issue, the geek squad has the fix.

We buy a new Dyson vacuum in December of 2022 for 500$ plus taxes and 150$ protection plan. This week the vacuum got dropped and stopped working. Bestbuy rep told us that they don’t repair vacuums or they don’t exchange them but they can credit us 500$. Same vacuum today costs 550$ plus taxes again, plus 150$ protection plan again. Definitely disappointing protection where they can even repair, test, troubleshoot or exchange it. Not recommended overall.

Geek Squad is a must buy for your smart gear, especially expensive pieces with iffy batteries or such.

Geek Squad is a must buy for your smart gear, especially expensive pieces with iffy batteries or such.

Love Geek Squad services! I purchase that peace of mind on all eligible products!

Overall the cleaning was great. Programming was a bit difficult with area rugs. I eventually returned it due to the battery not charging fully with no questions asked

they helpful and very genuine in their support and it worth having protection with them.

Everything seems nice on the vacuum but the warranty was helpful incase something happened

Haven't had to use it yet, but I'm glad I have it for those just in case moments

It's always a good idea to buy peace of mind. Things brake and kife happens.

It's always a good idea to buy peace of mind. Things brake and kife happens.

Haven’t had to use it yet but it’s awesome to know every thing you own they will fix for you

Looks like your bestbuy warranties are only good for one use. After my Dyson Ball Multi Floor 2 vacuum failed, bestbuy replaced the vacuum (as per the extended warranty). After 9 months and using this warranty, I have to buy ANOTHER WARRANTY!! FOR $59.99 because the Cape Girardeau, MO store chooses not to NO LONGER pro-rate the warranty!! The bestbuy warranty only allows you one replacement, so...friends, simply skip that $59.99 fast turn-in, and send products to the manufacturer (that offers a 5 year warranty) party, labor, and free shipping/delivery). Purchasing the bestbuy warranty will only cost you an additional $59.99, is good for one use, and can no longer be pro-rated after exercising the warranty!!! Some value, eh?? I contacted bestbuy (and are currently on the phone for 1hr, 58 minutes listing the music...

Good deal and with the quality of the product I hope to never use.

These are absolutely critical for a Roomba robot as they seem to have issues with longevity.

Haven’t had to use the protection yet, but I have used it in the past with great success

We purchased the protection package for a vaccuum didn't need to use it because we returned the vacuum.