Customer Ratings & Reviews

Great laptop when on sale, couldn't see spending full price but it plays any game I've thrown at it on high settings or better

Let's see how it goes. I have zero display, so could not complete required tasks for this visit. Will they just wipe my system without a care in the world, or will they take care like this was their grannies and make sure nothing is lost.

I have always liked having Geek Squad services. They've always been super helpful and I have never had an issue with them resolving an issue.

I havent used them in a while but last time i did they got the job done

Haven’t needed it yet but it’s always a have it and don’t need it rather than a need it and not have it

I should of purchased the 5 year plan instead of 2 years.

Peace of mind or fallung asleep while drinking that energy drink! The Geeks have yoyr back!

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.

If any damages come along the way, I have three years on this protection plan to get my laptop fixed or replaced. I take my laptop on the go most of the time so this plan was worth it for me!

Geek squad took care of me with my computer issue and resolved my problem

I ended up buying this because the laptop I purchased and had to return had a broken screen. I got a replacement laptop, but felt like I needed to pay extra for a warranty just in case it breaks again. I don't usually need to buy these for my laptops as I'm fairly careful with them, so the fact that I felt I needed to buy one of these in the first place is a mark against the laptop I bought (or its build quality) and also the company for selling broken products.

Life is full of surprises and not all of them are good. I glad to have peace of mind should my Lenovo crashes or I need some help with it. It's nice to know that my new Lenovo is in good hands should I need a helping hand.

I don't always purchase extended warranty programs or plans, but decided to purchase one with my Surface Pro 4. Over time the pro got a dead pixel so I returned it to get fixed or returned or whatever they saw fit. Turns out they were going to send it to Microsoft and Microsoft would send them a refurbished one and then they would call me and let me know to come pick it up. I explain to them that I work with this computer and I could not or would not be without a computer for some undetermined amount of time. They decided that fulfillment of the extended warranty plan would be a complete reimbursement of all monies paid to the Surface Pro 4 initially. Then I could choose to buy something else. I have to say that this Best Buy on University Drive in Huntsville Alabama truly excelled in customer service. They did not have what I wanted and I couldn't be without the computer so they refunded me the original purchase price minus the extended warranty of course and sent me on my way. You had best believe I spent my money at that store that day and while they did not have the Surface Pro 4 that I wanted nor one big enough for me, I upgraded to a Surface Book 2 15 inch.

Amazing customer service. The team was patient, knowledgeable, and professional.

I am relieved to know if I do something stupid, the Geek Squad is there to help.

I brought my laptop many times for repair and every time they did a great job.

The agents fix my Apple Watch and they are so patient and efficient.

Never buy a big ticket item without this plan. Best to have it and not need it as they say.

Fast and efficient laptop, for the price its a steal, bought this for college a year ago and it's amazing, go ahead and get one !!! Am loving it

My son loves geek squad! They are wonderful to work with! They are always there for you when you need them.