Customer Ratings & Reviews

the laptop usually runs hot around 80 degrees when not gaming.. but when in gaming.. it's still hovering around 80. the memory ram is not upgradable (soldered) i wish there was more usb-a slots.(only 2) no ethernet adapter performance: pretty good for a laptop. the sound is great! OLED HDR screen! i'm happy with my purchase.

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

I am writing this review because I believe that the protection plan isn't worth the money. I purchased 3 protection plans for the children at the beginning of the school year because of virtual learning. All three computer glitch here and there and have to be shut off because the touchpad stops working and it disappears in the settings. Because I am a busy mother, I just had my children restart their computers every time the touchpad stopped working. However, one of my twins accidentally cracked the screen on his computer so I brought it to the geek squad to get it repaired. I also told them about the touchpad issue. I dropped the computer off on 12.11.20. I was informed that the approximate return date would be 12.28.20. On 12.16.20 I received a message stating that they had received my device. On the 28th, I still hadn't heard anything else from geek squad. I realized that it was the holidays so I was patient. I think I called them on the 30th to follow up. I was on hold for over an hour and I never got to speak with anyone from geek squad. One of the store representatives and informed me that the 28th is only an approximate date which I understand, but communication and updates would have been nice. Keep in mind, My kids have virtual school and need their computers. I didn't hear anything else from geek squad until 1.5.21 stating that the device was assigned to an agent. On that same day, I received an email stating that they were assessing my repair and may need to replace the device. On 1.12.21, I still hadn't heard anything from geek squad. Instead of calling the store this time, I call customer service. I was able to speak with someone and they informed me the computer was approved for a junk code or approval code to get a new computer. He stated that I would need to take the code to the store and ask them to replace the computer. He stated that if they did not have the same computer, they would upgrade it to the next best version. I asked him where could I find the approval code because I never received it so he gave me the approval code. I went to the store on the same day, 1.12.21, and asked about replacing the computer. The representative at the desk stated that they would just give me a refund for the computer and I would need to go and find the computer. He also informed me that I would need to purchase another protection plan. I couldn't understand why I would need to purchase another protection plan. My son had a minor crack on his computer and I know that the crack could have been repaired; however, I believe that the hardware was messed up on the computer from the touchpad and that's what could not be fixed. I find it hard to believe that a screen with a minor crack could not be fixed. Needless to say, I had to walk to the back and try to find his computer, the same make and model. No one was available to walk me back to make sure that I was getting the same computer. When I arrived in the computer section, the representative, Erik, was somewhat available to assist me. He wasn't really present and involved with my concern or issue. I found the computer, but it was more than the amount that they approved me for. They stated that they did not sell my son's computer again. Although the computer was the same model, make and it had the same specs. They stated that I would have to pay the difference and pay for another protection plan. I was not happy at this point. Erik stated that he would get a manager to see if they could override the difference. Davion, the geek squad manager approached the counter and I spoke to him first. I explained the issue and he stated that he doesn't know why the customer service agent would tell me that they would upgrade the computer if they did not have the original version. He was very rude and not helpful. He looks at me and stated that I would have to pay the difference because they do not upgrade. Erik chimes in and states that we have a similar model but I think it had a different skew number. The difference was about a 50 dollar difference. Davion looks at me and states, well it such a small amount so he "guess" they can approve the difference. But guess what, I was still left without my protection plan because my protection plan only covered the other computer. So in the end, they stated that they would ship my son out another computer(so we still have to wait on him to complete his work). They stated that we would receive it in one day. I hope this is true because this has never been the case every time I've ordered from Best Buy. But I'm not left with no protection plan for one of my kids and two other defective computers that have protection plans but they can't miss a month of school for Best Buy to find that they can not repair them. Not to mention, I would then have to purchase 3 additional protection plans. I am so frustrated and upset with the lack of customer service and the fact that Best Buy sold me three defective computers. I believe that's why they were on sale at the beginning of the year, but I digress.

The agents sent out my laptop to be fixed, but as it was going to be more expensive to repair than was worth it, I was refunded for my laptop instead.

I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to help me find what I needed. Great selection and smooth checkout process. Highly recommend!

It’s always nice to have that security of having the geek squad help you with any issues you should have with the computer processor, etc.

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

Always buy the protection plan it is worth every penny. 10/10

It gives me peace of mind knowing that if I encounter issues, I have someone to call to take my computer. That alone is priceless, thank you, Best Buy.

Its worth it but also not worth it. If ur sure nothings going to happen to your computer than its worth it such as not drinks and such near it. And it sits its 1 place and u dont carry it around or rought it up not worth it but its worth it when somthing goes wrong so its hard to say for sure if its worth it. But its truly only worth it if somthing does go wrong. Its like a expensive gamble lol. Im going to be using them to fix somthing w On my laptop i judt bought here soon so ill update this review once that happens.

Great value for cost. Especially with open box items it is a great deal

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

I never thought the computer I bought for a summer class would start giving me problems less then 2 months into using it. Granted it was a new product so it was bound to have some problems. Having Geek Squad production plan helped me to get nearly $1700 back to me in a form of BestBuy gift card. I was able to use that money and buy accessories for my camera I had just purchased a little before my computer for the fall semester. I worked out for me because I was about to struggle through the last 4 weeks of class and then got to get my money back and spend it on stuff I needed for school right after. I felt like Geek Squad really helped me save a lot of money with their 2 year protection plan.

Always good to have a protection plan for Any unforseen accidents or damaged product

The plan he was referring to was this one. It's a protection plan, not a replacement plan. It's worth it to some customers more than others, if you look at it as just spending an extra $300~ then obviously you wouldn't think it was worth it. But when you look at all the benefits you get with the plan it justifies the price a lot better

Geek squad are some good ppl…will definitely refer family and friends

Thankfully have not had to use this, and hope never to. 4 stars because I can't honestly say what the customer service is like.

Be Careful guys, Ever since the brought this Total Tech, or what ever they call it now, when you buy something, they try to push is Total Tech thing instead of their regular warranty. Regular warranty in my case was a 3year warranty for a laptop and the total Tech program is only for one year at 179.99+Tax. Almost double of what the 3yr is alone. You'll pay almost double the price. 3yr warranty price totally worth it IMO.

just in case the Geek Squad has you covered for accidental spills, drops, cracked screens, or life's curveball.