Customer Ratings & Reviews

To be honest I’ve always gotten their protection and probably continue no hassles

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

Haven’t had to use this service yet… but confident that they can help when needed.

2 times my son has broken his laptop. The 1st time they gave me my money back right away to make a new purchse since the moel was not available for replacement. The 2nd time they replaced the screen no questions asked. It took about 3 weeks to get it back but it's the crazy holiday season and my kid needed the time without it to learn to take better care of his electronics. Overall, happy mom here!

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

You need this for anything that goes wrong, they will fix it fast

We encourage a warranty incase any accidents happen. You never know if you will need it and we are thankful we got this!

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!

I havent had to use this as of now but cant wait to se how it all plays out

Love having the security that purchasing the Geek Squad protection plan provides

The plan is totally worth it. A no brainer, really.

Best buy warranties are always a good deal, yes they are pricy but they cover what they say they will cover, and it's easy to drop off your laptop for them to fix it, you don't have to mail it anywhere.

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!

Don't have to worry if anything happens to the computer. totally covered

The agent put Webroot on my cellphone, so I would be able to continue to work.

haven't had to use but like the idea that if something unexpected happens the laptop is covered!

Already used once before my 1st year was up. Best Buy took care of everything without any hassle.

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.