Customer Ratings & Reviews

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

Bought for daughter computer for school figured would be worth the money

The agent happily helped detect the damage to my laptop and sent it in for maintenance. Was very helpful and knowledgeable on my protection plan.

Very simple process. Staff is helpful in the trade in process.

Had this since September 2024 and it's November 2024 and So far I love it. I love the versatility of it and especially that it's touch screen and pretty affordable. I purchased the bamboo stylus to use w this And it works well.

It's worth the extra money just in case you accidentally spilled something on it

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

have not had to use it, but I am happy that if an accident occurs Geek Squad has you covered.

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu

Excellent Service by the geek squad team highly recommended

I am so glad I bought this coverage. The other day there was an incident involving a cat and a glass of beer. I was hoping that letting my laptop dry for a few days would be enough, but it wasn't. I'll be heading to my local store shortly to get my new laptop repaired.

Haven't had to use it yet, but will help when issues occur.

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

The extended protection is well worth its weight. I highly recommend buying this extra insurance.

Piece of mind for my new laptop, a good investment just in case!

Always good to have extra protection on any small appliance

The laptop was good quality but the young owner wasn’t very gentle but they replaced it within a very timely period.

The agents are fantastic. Really helped me when i needed them most.

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.

Its worth it but also not worth it. If ur sure nothings going to happen to your computer than its worth it such as not drinks and such near it. And it sits its 1 place and u dont carry it around or rought it up not worth it but its worth it when somthing goes wrong so its hard to say for sure if its worth it. But its truly only worth it if somthing does go wrong. Its like a expensive gamble lol. Im going to be using them to fix somthing w On my laptop i judt bought here soon so ill update this review once that happens.